Muhd Danial Asmali
Singapore,Singapore
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Intelligent hospitality industry professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Looking to help top-level hotel reach even further success through Concierge position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Concierge
AAPC (AccorHotels Group)
Singapore, Singapore
12.2021 - Current
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Explained security policies and procedures to guest in lounge to promote visitor confidence and safety.
- Attending to customers needs in changing of flight details and seat arrangements
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Site Supervisor
MHCMedical Networks Pte Ltd
Singapore, Singapore
08.2021 - 11.2022
- In charge of swab operations team.
- Site Supervisor for hotel ops( Inbound passengers who serve SHN in hotels)
- Handling cases positive cases that was handed over by MOH
Safe Distancing Enforcement Officer
Singapore Tourism Board
SIngapore, SIngapore
12.2020 - 07.2021
- Uphold covid-19 regulations.
- Main area to look after was Orchard,Chinatown and Little india.
- Had to do special ops with Singapore Police Force on a regular basis to ensure safe distancing measures are uphold
Swab Assistant
Health Promotion Board
SIngapore, SIngapore
06.2020 - 12.2020
- Assisted in islandwide operations for covid-19
- Activated for dormitory swabbing for foreign workers
Safe Distancing Ambassador
Enterprise SIngapore
SIngapore, Singapore
04.2020 - 11.2020
- Ensuring islandwide safety in accordance to covid-19 regulations
Concierge
AAPC Pte Ltd(AccorHotels Group)
Singapore, SIngapore
12.2019 - 09.2020
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Explained security policies and procedures to guests in the lounge to promote visitor confidence and safety.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Developed and maintained courteous and effective working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Improved operations through consistent hard work and dedication.
- Delivered services to customer locations within specific timeframes.
Flight Attendant
Jetstar Airways Pte Ltd
SIngapore, Singapore
04.2019 - 12.2019
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Operation Executive
Fides Enterprise Pte Ltd
SIngapore, Singapore
08.2018 - 03.2019
- Planned route and arrange pick ups for customers.
- Generate revenues for new customers.
- Pitch and promote sales for company
Senior Flight Attendant
Scoot
Singapore, SIngapore
02.2016 - 07.2018
- Answered passenger questions and provided solutions to issues arising during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Ensured safety and comfort of customers onboard aircraft.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Flight Attendant
Tiger Airways
SIngapore, SIngapore
11.2012 - 07.2018
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
Skypark Ambassador
Marina Bay Sands
SIngapore, Singapore
01.2011 - 04.2012
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Ahmad Ibrahim Secondary School
Singapore 01.2001 - 12.2005
No Degree - ENGLISH
SINGAPORE WORKFORCE SKILLS QUALIFICATION
SINGAPORE 2018.08 - 2018.08
Skills
Reporting capabilities
Brand success
Guest experiences
Guest accommodations
Policy and procedure adherence
Team Supervision
Travel coordination
Aviation regulations
Hospitality service expertise
Timeline
Concierge
AAPC (AccorHotels Group)
12.2021 - Current
Site Supervisor
MHCMedical Networks Pte Ltd
08.2021 - 11.2022
Safe Distancing Enforcement Officer
Singapore Tourism Board
12.2020 - 07.2021
Swab Assistant
Health Promotion Board
06.2020 - 12.2020
Safe Distancing Ambassador
Enterprise SIngapore
04.2020 - 11.2020
Concierge
AAPC Pte Ltd(AccorHotels Group)
12.2019 - 09.2020
Flight Attendant
Jetstar Airways Pte Ltd
04.2019 - 12.2019
Operation Executive
Fides Enterprise Pte Ltd
08.2018 - 03.2019
No Degree - ENGLISH
SINGAPORE WORKFORCE SKILLS QUALIFICATION
2018.08 - 2018.08
Senior Flight Attendant
Scoot
02.2016 - 07.2018
Flight Attendant
Tiger Airways
11.2012 - 07.2018
Skypark Ambassador
Marina Bay Sands
01.2011 - 04.2012
High School Diploma -
Ahmad Ibrahim Secondary School
01.2001 - 12.2005