Overview
Work History
Education
Skills
Languages
Introduction
Timeline
Generic
Muhamad Zaini Baba

Muhamad Zaini Baba

Singapore

Overview

15
15
years of professional experience

Work History

SALES MANAGER / INHOUSE IT TRAINER

Ask Training Pte Ltd
01.2017 - 03.2021
  • Compiled IT training and assessment resources based on understanding of technical processes and skills development needs
  • Oversaw technical documentation, instruction, training material and evaluation to meet IT education initiatives
  • Updated training coursework and requirements according to group and technology changes
  • License assessor / invigilator for International Computer Driving License
  • (ICDL)
  • Courses trained include beginners for Microsoft Words, Excel and PowerPoint, Online Collaboration, mobile Phone apps using Paynow, Paywave, Google Drive and downloads
  • Courses trained mostly attended by beginners, mid to Elderly learner
  • Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results
  • Created courseware using online learning management system tool and various graphics and multimedia software programs
  • Trained and mentored more than 15 new personnel hired to fulfill various roles
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities
  • Promoted continuing education opportunities for sales team to bolster skills and add value to the department
  • Met with clients, delivering presentations and educating on product and service features and offerings
  • Resolved customer issues quickly to close deals and boost client satisfaction
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

SALES ASSOCIATE

Ask Training Pte Ltd
11.2014 - 11.2015
  • Handled customer relations issues, enabling quick resolution and client satisfaction
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue
  • Identified, hired and trained highly qualified staff by teaching best practices, procedures and sales strategies
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Answered customer questions on courses that will attend
  • Understanding and clarify customers of benefits that they will be attending under skill future credit and also on career progression with certificate that they have obtained.

ASSISTANT ARCHITECT /PROJECT MANAGER TEAM LEADER

Space Design Architects
11.2005 - 06.2015
  • Experienced Doing And Completing Design, Construction, Documents Site Cor-Ordination
  • Actively Participated In Client And Consultant Meetings
  • Participated In Construction Administration And Routinely Visited Construction Sites
  • Facilitated client involvement in design processes with direct contact and support
  • Examines construction and demolition plans to determine need for requisite and pertinent permits to meet regulatory guidelines
  • Evaluated initial surveys and measurements for building projects and communicated findings with architectural project team
  • Prepared project progress reports, daily work logs and project completion reports
  • Prepared architectural plans and cost estimates and detailed specifications for commercial development projects
  • Provided clerical and administrative support to Junior and architectural staff
  • Submitted ideas as part of early stages of design processes
  • Produced detailed blueprint designs with help from drafters to meet client's environmental impact requirements
  • Created and delivered project presentations to stakeholders
  • Put together project documents and reports
  • Produced detailed blueprint designs to meet client's environmental impact requirements
  • Submitted ideas as part of early stages of design processes
  • Completed site measurements and gathered details of components to facilitate accurate design
  • Monitored construction contractors to maintain project specifications, cost control, and time requirements.

Education

Advanced Certificate in Adult Learning (ACTA) -

NUS | Adult And Continuing Education
06.2015

Partial Diploma in Structural Engineering -

Singapore Polytechnic
06.2014

Jin Tai Secondary School -

West Coast
01.1980

Skills

  • Operation Operations
  • Implement Design
  • Details Using
  • Management Organizational
  • Computer Aided
  • Development Performance Programs
  • Management Personnel
  • Project Management
  • Proficient In AutoCAD 2007
  • Process Improvement
  • Product Microsoft Words & Excel
  • Power Point Presentation, Adobe
  • Management Project Photoshop
  • Management Project Planning
  • Sketch Up
  • Coaching, Cold Calling
  • Collaboration, Communication, Communication Skills
  • Employee Engagement
  • Employee Relations, Employee Training, English, Event
  • Leadership Development Management
  • Management Development
  • Marketing Mentoring Microsoft Excel Microsoft Office
  • Microsoft Office Suite Microsoft
  • Property Management Recruiting
  • Recruitment Advertising Renovation
  • Retail Salary
  • Sales Management Sales Process
  • Scheduling Management
  • Word Microsoft Works Mobile Internet Train Staff Client Requirements Planning Meetings

Languages

English
Malay
Chinese (Mandarin)

Introduction

Someone with a cheerful deposition with strong knowledge of communication and willing to learn and adapt to changes. Supportive of Team Collaboration Good Communication Skills, Organization and Time Management Skills Able. Ability to Handle MultiTasking and Work Effectively Even Under Pressure and listen well to superior. Work Well Both Independently and As a Contributing Member of The Team. Ability to communicate with Public and to higher Management position. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Strict Sales Manager and Project manager with more than 10 years of supervisory experience. Skilled in streamlining daily activities for maximized productivity and sales. Detail-oriented and dedicated to cultivating efficient environments for top service. Service-oriented Sales Manager with more than 5 years of experience developing relationships and partnerships. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories. Fast Learner and willing to adapt too any environment and change and will upgrade.

Timeline

SALES MANAGER / INHOUSE IT TRAINER

Ask Training Pte Ltd
01.2017 - 03.2021

SALES ASSOCIATE

Ask Training Pte Ltd
11.2014 - 11.2015

ASSISTANT ARCHITECT /PROJECT MANAGER TEAM LEADER

Space Design Architects
11.2005 - 06.2015

Advanced Certificate in Adult Learning (ACTA) -

NUS | Adult And Continuing Education

Partial Diploma in Structural Engineering -

Singapore Polytechnic

Jin Tai Secondary School -

West Coast

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Muhamad Zaini Baba