Von Ryan Daa
Customer Service Representative
Las Pinas City,NCR
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Operations CSR II
Telus International
Taguig City, NCR
11.2021 - Current
- Act as the first point of contact for our owners and guests who have questions or require support.
- Resolved problems, improved operations and provided exceptional service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Build a deep understanding of our customers by analyzing and interpreting our data on customer needs and pain points, and support management with prioritization of requests, features, and improvements by spotting and surfacing customer trends.
- Support management with processes and help with ideas that will enable your colleagues and customers to self-resolve issues, or even better, pre-empt them. Build strong customer relationships and look for opportunities to increase usage of our product and services.
Verification Specialist
Sterling
Taguig City, NCR
01.2021 - 05.2021
- Verified client information by analyzing existing evidence on file.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Worked on several concurrent tasks and prioritized workload with minimal direction.
Customer Service Representative
Alorica
Taguig City, NCR
08.2018 - 09.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding their credit card accounts and loyalty programs.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
General Clerk - Data Encoder
MIROF - Prudential Guarantee Assurance Inc
Makati City, NCR
05.2017 - 08.2017
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
- Created reports and developed improvements and enhancements to automate records and file systems.
General Clerk - Data Encoder
LBPSC - Banko Sentral ng Pilipinas
Pasay City, NCR
06.2015 - 12.2016
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Reviewed order data to verify transactions.
- Supported staff on special assignments and ad hoc projects.
Education
Bachelor of Science - Business Administration Major in Marketing
Adamson University
Ermita, Manila 06.2007 - 03.2015
Skills
Complaint resolution
Timeline
Operations CSR II
Telus International
11.2021 - Current
Verification Specialist
Sterling
01.2021 - 05.2021
Customer Service Representative
Alorica
08.2018 - 09.2020
General Clerk - Data Encoder
MIROF - Prudential Guarantee Assurance Inc
05.2017 - 08.2017
General Clerk - Data Encoder
LBPSC - Banko Sentral ng Pilipinas
06.2015 - 12.2016
Bachelor of Science - Business Administration Major in Marketing
Adamson University
06.2007 - 03.2015
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