Jeumaqin Hamid

• Provided product information and customer service to clients in a showroom setting.
• Processed sales orders, handled bookings, and conducted product demonstrations.
• Supported e-commerce after-sales service, including returns and scheduling.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.

• Provided technical sales support and consultation for BOSE audio products.

• Supported front-end and back-end operations for a company newly integrating BOSE products.
• Continuation of previous task within Bose Product.

• Provided technical support and customer service for audioproducts, handling complaints strategically and diplomatically.
• Responded to customer needs, providing product information, troubleshooting solutions, and escalating priority issues.
• Conducted site visits, prepared quotations and invoices, and maintained accurate customer records.
• Introduced new audio products to customers, advising on technology upgrades and driving sales through relationship building.
• Achieved company KPIs and maintained a high level of customer satisfaction.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.

• Set-up Restaurant inline with Owner's coosen theme.
• Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
• Analyzed daily sales figures and developed strategies to increase sales.
• Conducted regular performance evaluations, providing constructive feedback for professional growth.
• Established rapport with guests through personalized interactions that led to repeat business.