Soccer
Mohamed Zainudin Bin Mohamed Anwar
Senior Guest Service Executive
Blk 270 Bangkit Road #07-12
Summary
Polished customer service skills with exceptional qualifications and awards in hospitality management. Highly communicative professional with more than 5 years of expertise in hospitality. Good team player and provides exceptional guest service. Exceptional knowledge of venues, tourist attractions, dining and entertainment offerings due to concierge experience. Hardworking, passionate job seeker and always ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude with the willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Senior Guest Service Team Leader
Quincy Hotel by Far East Organisation
Singapore
11.2016 - Current
- Personalized services for guest by attending and anticipating to their needs in order to enhance their stay experience.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Performing concierge duties by providing visitors with relevant information such as dining recommendations and tourist attractions.
- Arranging transportation for hotel guests be it for arrival, departure or transfer.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased customer satisfaction by resolving issues.
- Handle calls to address customer inquiries and concerns.
- Rooming every guest to their room after check-in to further explain the room amenities and hotel facilities.
- Helping out with lounge duties such as taking meal orders, preparing the drinks and stock taking at the end of shift.
- Dishwasher duties whenever required.
- Mixologist, coffee barista and basic plating of canapes during evening cocktails.
- Performing managerial duties on rotating shift such as handling complaints, clearing of work emails, arrivals/ departures, tallying of cash floats and ordering of supplies.
- Work closely with Sales department with regards to corporate guest or hotel promotions.
- Performs all duties applicable to the night shift ensuring the all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
- Blocks special room. Requests and personally checks them prior to the arrival of guests.
- Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.
- Conducts regular inspections of areas directly under responsibility.
- Communicate to management concerned, guest feedback on areas for improvement.
- Maintains key control
- Delivering of luggage to the room after check-in process.
Sales Associate
Takashimaya
Singapore
01.2014 - 06.2015
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Performing cashiering duties.
- Processed product returns and assisted customers with other selections.
- Increased sales by offering advice on purchases and promoting additional products.
Retail Associate
Fourskin Apparels (Part-Time)
Singapore
01.2010 - 12.2010
- Supported loss prevention goals by monitoring shopper behavior.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items and join reward programs.
- Informed customers of current store promotions to encourage additional sales purchases.
- Logged reports, expenses, receipts and sales documents into digital database.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers, helped locate merchandise and suggested suitable options.
Education
'O' Levels -
Bedok North Secondary
01.2004 - 01.2009
Higher Nitec - Early Childhood Education
Institute of Technical Education
04.2009 - 04.2011
Diploma - Hospitality And Tourism
MDIS
06.2015 - 06.2016
Skills
Good Telephone Etiquette
First Aid/CPR
Analytical and Critical Thinking
Self-Motivated
Excellent Communication
Dependable and Responsible
Guest experiences
Flexible and Adaptable
Accomplishments
- Supervised team of [Number] staff members.
Interests
Console Games
Anime
Timeline
Senior Guest Service Team Leader
Quincy Hotel by Far East Organisation
11.2016 - Current
Diploma - Hospitality And Tourism
MDIS
06.2015 - 06.2016
Sales Associate
Takashimaya
01.2014 - 06.2015
Retail Associate
Fourskin Apparels (Part-Time)
01.2010 - 12.2010
Higher Nitec - Early Childhood Education
Institute of Technical Education
04.2009 - 04.2011
'O' Levels -
Bedok North Secondary
01.2004 - 01.2009