Summary
Overview
Work History
Education
Skills
Courses/Certifications
Character Referees
Languages
Timeline
Generic
Santhiran

Santhiran

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Lead, Shelter

Boys' Town
2024.07 - Current

Functional Responsibilities


• Coordinate and monitor unit operations.
• Maintain the Model of Care and conduct regular reviews.
• Train and align new hires to organization SOPs.
• Monitor Youth Workers’ portfolio and budget expenditure.
• Provide regular supervision to Senior Youth Workers and Youth Workers.
• Ensure boys and staff follow Code of Conduct.
• Plan and revise daily/holiday programmes for residents.
• Motivate and engage residents in daily programmes.
• Maintain updates of Residential Handbook and brief new residents on rules and regulations.
• Collaborate with other residential units for resident needs.
• Coordinate with MSF liaison person on reportable MSF incidents.
• Carry out investigation and provide incident reports.
• Fulfill administrative duties in support of other programmes.
• Participate in research and programme evaluation projects.


Managerial Responsibilities


• Assist the Head of RS in ensuring compliance with policies and regulatory requirements.
• Represent the Head of RS in absence.
• Update all documents in a timely manner.
• Assist in RS licensing audit.
• Plan and monitor budget and duty rostering for youth workers.
• Conduct interviews of new Youth Workers.
• Conduct performance appraisals of Youth Workers.

Assistant Lead, Shelter

Boys' Town
2022.07 - 2024.06


Functional Responsibilities


• Assist Lead, Shelter in duties and cover absences.
• Collaborate with Social Workers, Education Officers, and Programmes Unit.
• Monitor operations and provide regular feedback.
• Maintain fidelity of Model of Care.
• Oversee Youth Workers' portfolios and budget expenditures.
• Train new hires on SOP Procedures.
• Provide coaching and guidance to Senior Youth Workers.
• Plan and review daily and holiday programs.
• Ensure compliance with organization's Code of Conduct.
• Engage residents in daily programs.
• Review and distribute new Handbooks.
• Compile and provide monthly/quarterly reports.
• Adapt working hours as needed.


Managerial Responsibilities


• Ensure compliance with organization, MSF, and other regulatory requirements.
• Prepare documents for management review.
• Support budget planning and duty rosters for Youth Workers.
• Provide orientation, mentorship, and supervision for new and existing Youth Workers.
• Assist Lead, Shelter and Head of Residential Services with CCTV reviews and investigations.

Senior Youth Worker

Boys' Town
2019.07 - 2022.07


Functional Responsibilities:


  • To conduct training for new youth workers and perform supervision of youth and lead youth workers in performing their task
  • To assist in managing and contributing in SOPs, policies and regulatory requirement of the home and able to manage incident promptly and follow up on post-incident management
  • Supervise and manage portfolios held by the youth workers and ensure budgeting across the unit is managed and documented and implement relevant model-of-care in accordance to the needs of the residents.

Youth Worker

Boys' Town
2017.11 - 2019.06

Functional Responsibilities

  • • Ensure resident well-being and accountability.
    • Provide close supervision and maintain discipline.
    • Motivate and engage residents in daily programme.
    • Regularly monitor sick residents' condition.
    • Carry out administrative work.
    • Ensure Operations Centre is operational.
    • Maintain discipline of boys in consultation with senior management.
    • Actively participate in primary/secondary portfolios.
    • Support implementation of relevant care/service model.

Camp Chief

Innotrek Pte Ltd
2011.06 - 2015.09
  • Organized and executed about 150 MOE Schools' camps both locally and overseas
  • Lead 20-30 instructors each camp to achieve the objective set out by the school for each camp
  • Able to learn conflict management skills and teaching instructors in a quick and efficient manner given the nature having new staff every camp.

Education

Master of Management - Non-Profit Management

Singapore University of Social Sciences
Singapore
07.2026

Bachelor of Social Work -

Singapore University of Social Sciences
Singapore
08.2024

Diploma in Sports Coaching -

Republic Polytechnic Singapore
Singapore
01.2019

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Problem-solving abilities
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Decision-Making
  • Team building

Courses/Certifications

  • 2023, Developing Your Coaching and Mentoring Skills for NPO Managers, Social Service Institute
  • 2023, Trauma-Informed Positive Behavior Interventions & Support, Social Service Institute
  • 2023, Refresher Adult First Aid cum CPR + AED, St John Singapore
  • 2022, ASIST Suicide First Aid, SASW Family Resource Training Centre
  • 2022 Therapeutic Life Story Work, TLSWi
  • 2022, Psychological First Aid, Singapore Red Cross Academy
  • 2020, SDM-PFS Training, Social Service Institute
  • 2020, Managing Challenging Behaviors, Boys Town
  • 2020, Engaging Youths-at-risk through Effective Strategies and Techniques, Social Service Institute
  • 2020, CYPA, Women's Charter, and Conventions on the Rights of the Child, Boys Town
  • 2019, Residential Care for Children and Young Person & Helping Youths Cope with Anger, Social Service Institute
  • 2018, Youth Expedition Project Leader, National Youth Council

Character Referees

  • Mr. Ong Teck Chye, Head of Home (Boys' Town), 9270 8347, ongteckchye@boystown.or.sg
  • Mr. Francis Foo, National Director (Habitat for Humanity Singapore), 9070 6464, foofrancis@gmail.com

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)

Timeline

Lead, Shelter

Boys' Town
2024.07 - Current

Assistant Lead, Shelter

Boys' Town
2022.07 - 2024.06

Senior Youth Worker

Boys' Town
2019.07 - 2022.07

Youth Worker

Boys' Town
2017.11 - 2019.06

Camp Chief

Innotrek Pte Ltd
2011.06 - 2015.09

Master of Management - Non-Profit Management

Singapore University of Social Sciences

Bachelor of Social Work -

Singapore University of Social Sciences

Diploma in Sports Coaching -

Republic Polytechnic Singapore
Santhiran