VICKNESWARAN ANNATHURAI
Ampang
Summary
High-impact Operations & Fraud Risk Leader with over 15 years of total professional experience, including 8+ years architecting robust risk governance, AML/KYC compliance, and financial crime mitigation frameworks within global financial services. Proven track record of scaling corporate footprints, managing multi-million dollar resource allocations, and leading cross-functional operations teams of up to 21 members. Recognized for driving a 60% revenue expansion and systematically reducing portfolio fraud exposure by 15% through data-driven predictive controls and continuous monitoring systems.
Overview
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1
Language
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Certification
17
17
years of professional experience
Work History
Senior Operations Manager & Customer Operations
Venderz Houz
04.2021 - 12.2025
- P&L Ownership & Growth Risk: Exercised full P&L accountability and orchestrated macro corporate strategies, scaling the operational infrastructure to absorb a 60% revenue expansion while mitigating immediate commercial liabilities.
- Fiscal Architecture: Directed end-to-end capital expenditure (CapEx) planning, multi-million dollar resource allocations, and commercial risk mitigation frameworks to ensure absolute compliance.
- Executive Talent Strategy: Built the complete organizational infrastructure from the ground up, designing executive performance management systems and long-term succession planning pipelines.
- Workforce Planning & Optimization: Designed and executed comprehensive organizational talent architecture, building executive performance management structures and long-term succession pipelines to sustain rapid business growth
- Enterprise Risk & Compliance: Assumed final leadership accountability for corporate quality assurance metrics, internal regulatory compliance controls, and premium service recovery frameworks across the entire business portfolio.
Senior Team Leader – Enterprise Fraud Risk, Authorization & Compliance
American Express
06.2017 - 03.2020
- Operational Leadership: Chaired a high-performing, 21-member cross-functional fraud operations and compliance unit, consistently surpassing demanding corporate SLAs globally.
- Continuous Monitoring Architecture: Engineered a real-time compliance monitoring framework, securing consecutive zero-breach regulatory audits and establishing top-tier operating metrics.
- Portfolio Risk Mitigation: Deployed advanced internal risk controls and predictive rule-based mechanisms, achieving a landmark 15% reduction in overall portfolio fraud exposure.
- Escalation Governance: Served as the final corporate authority for complex cross-border financial threats, leveraging LexisNexis, SAP, and automated threat systems to neutralize large-scale fraud matrices.
- Talent Strategy Optimization: Implemented Talentsoft HCM structures to conduct strategic recruitment, interview over 100+ candidates, and design a modernized onboarding program that rapidly accelerated time-to-productivity.
- Performance Benchmark Leadership: Guided the business unit to consistently rank as a top-performing operation globally by aligning day-to-day metrics with macro corporate financial crime policies.
Premier Fraud Specialist / Senior Compliance & Risk Specialist
American Express
06.2014 - 05.2017
- High-Net-Worth Portfolio Defense: Analyzed and authorized real-time transaction limits for premium corporate and individual portfolios, systematically disrupting organized global identity theft matrices.
- Advanced Data Diagnostics: Maximized the LexisNexis data ecosystem to identify emerging risk vectors, supplying critical, actionable predictive analytics to the executive board.
- Revenue Protection & Arbitration: Arbitrated high-stakes merchant and consumer chargeback disputes, defending cardmember retention rates while aggressively protecting core revenue margins.
- Top Performer Recognition: Consistently ranked in the highest performance tier globally by surpassing demanding operational KPIs and strict internal banking compliance standards.
Call Centre Executive (Financial Services)
HSBC Cyberjaya
04.2012 - 06.2014
Senior Call Centre Executive
GlaxoSmithKline
01.2011 - 02.2012
Customer Service Executive
Scicom
01.2009 - 12.2010
Skills
- Strategic Corporate Governance
- AML/KYC Compliance Oversight
- Cross-Functional Team Leadership
- Global Human Capital Architecture
- Enterprise Resource Allocation
- Stakeholder Vendor Management
- Fraud Risk Mitigation Strategy
- Workforce Optimization (Talent soft)
- Continuous Monitoring Governance
- Platforms & Systems: LexisNexis, Talentsoft HCM/ATS, SAP Business Suite, AI Threat Automation Tools, Fraud Voice Systems
Certification
- Certified Compliance Professional (CSP)
- Google AI Professional Certificate - Risk Automation & Fraud Detection, Google
- Diploma in Fraud Management & AML (Professional Certificate) - Alison
- Fundamentals of CAMS Certification (CPD) - Alison | Cryptocurrency Banking Qualification - Alison
- Train-the-Trainer (TTT) Certified Module Instructor | Project Management Certified
- Cyber Security Awareness | Sijil Pelajaran Malaysia (SPM) - Sekolah Menengah Kebangsaan Cochrane
- Fundamentals of CAMS Certification (CPD Framework) – Alison
- Cryptocurrency Banking Qualification – Alison
Languages
Languages: English, Malay, Tamil (Fluent verbal and written corporate proficiency)
Timeline
Senior Operations Manager & Customer Operations
Venderz Houz
04.2021 - 12.2025
Senior Team Leader – Enterprise Fraud Risk, Authorization & Compliance
American Express
06.2017 - 03.2020
Premier Fraud Specialist / Senior Compliance & Risk Specialist
American Express
06.2014 - 05.2017
Call Centre Executive (Financial Services)
HSBC Cyberjaya
04.2012 - 06.2014
Senior Call Centre Executive
GlaxoSmithKline
01.2011 - 02.2012
Customer Service Executive
Scicom
01.2009 - 12.2010