Breyon Lim
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at Grab through exceptional relationship building and strategic planning. Skilled in resolving high-stress situations, demonstrating both strong customer service and teamwork abilities. Achieved notable client loyalty by prioritizing effective communication and problem resolution. Offering strong organizational skills and commitment to learning and development in dynamic business environment. Contributes understanding of customer needs and ability to adapt to various client demands. Ready to use and develop communication and project management skills in Account Manager role.
Overview
3
3
years of professional experience
Work History
Account Manager
Grab
07.2023 - 09.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Customer Service Associate
BlueSG
10.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Suntec City
09.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma in Supply Chain Management - Logistics And Materials Management
PSB Academy
Singapore12.2024
Skills
- Account Management
- Relationship Building
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
Timeline
Account Manager
Grab
07.2023 - 09.2024
Customer Service Associate
BlueSG
10.2022 - 03.2023
Customer Service Representative
Suntec City
09.2021 - 12.2021
Diploma in Supply Chain Management - Logistics And Materials Management
PSB Academy
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