Marinell Jing Jing Bleza-Gangcuangco
Business Development Manager
Singapore,North East
Summary
Skilled Business Development leader offering more than 8 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives. Nationality : Singaporean
Overview
4
4
years of post-secondary education
19
19
years of professional experience
Work History
Business Development Manager
Scan-Shipping Pte Ltd
Singapore, North East
03.2019 - Current
- Prospect for new clients by networking, cold calling, advertising, or other means of generating interest from potential clients.
- To aggressively source and secure new accounts/business.
- Grow and retain existing accounts by presenting new solutions and services to clients.
- Plan customer engagement strategies and work with identified management team to develop proposals that address client’s needs, concerns, and objectives.
- Thorough knowledge of the market and providing company solutions/services.
- To identify and develop company’s unique selling propositions and differentiation by using knowledge of the market and competitors.
- Participate in pricing and tender adjudication with senior management and project management team.
- Review and meet budgeted set sales targets and ensure all business transactions meet P&L objectives.
- Evaluate regional external marketing events and strategy to influence client while staying within budget.
- Understand company strategies direction in order to develop and execute these strategies in order to achieve short- and long-term revenue growth and profitability in consultation with senior management.
- Present and consult with senior management on business trends with view to developing new services and distribution channels.
- Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales by 10% - 14%.
- Submit weekly progress reports and ensure data is accurate.
- Perform any other job-related duties assigned.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Generated new business with marketing initiatives and strategic plans.
- Worked with existing customers to increase purchases of products and services.
- Negotiated, prepared and signed contracts with clients.
- Kept meticulous client notes in CRM customer relationship management application.
- Grew sales numbers by 10%-14% through skilled sales support for new and existing customers.
- Reached out to potential customers via telephone, email and in-person inquiries.
BUSINESS DEVELOPMENT EXECUTIVE
a.hartrodt Pte Ltd
Singapore, West
06.2017 - 02.2019
- Responsible to maintain existing customer database through regular sales visits and undertake sales calls to win new business.
- Undertake cross selling and up selling within existing customer database to further develop account.
- Develop new business prospect listing to ensure that future new business development is planned in advance.
- Manage RFQ’s, tenders and quotes for Business and achieve high success rate in closing deal.
- Develop SOP’s for Strategic Accounts with associated internal colleagues where applicable, to detail all processes, rate structure, and capturing of customer identified KPI.
- Maintain close working relationships with Customer Service, Operations, particularly Logistics Engineers to develop solutions to support new and existing customers.
- Undertake company sales presentations to customers and business communities and its products and services.
- Maintain and manage financial forecast and cost module projections for new business submissions.
- To achieve target and exceed by 8%-10%.
- Evaluated current service needs and product satisfaction levels with established customers.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Closed new business and streamlined transition accounts to customer relations department.
- Participated in industry organization and trade shows to gather competitive and industry intelligence.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
BUSINESS DEVELOPMENT EXECUTIVE
Yamato Asia Pte Ltd
Singapore, City
01.2016 - 05.2017
- Study and research on target industry sector, able to summarize it in reporting format with presentation explanation.
- Develop business opportunity with industry user leaders.
- To build up and maintain very close relationship with industry leaders.
- Identify and report actual market requirement and identify deficit with current company capability.
- Work together with local company sales or operation team to test on designed business model, and modify business model to suit for real users' needs.
- Work together with IT department colleagues to design and trial use of new IT tools for any polishing requirement.
- Contact window for target industry business in ASEAN region.
- Develop and manage pipeline of new potential MNCs accounts opportunities, take initiatives to develop business for region or global, which could benefit for each country within ASEAN region.
- Handling regional RFI/RFQ/business bidding if falls into target industry.
- Enhanced marketing exposure through effective website content management and direct correspondence with potential clients.
- Fostered and facilitated relationships with product distribution channels to increase product sales.
- Identified investment opportunities, threats and challenges to accurately forecast company budget.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
BUSINESS DEVELOPMENT EXECUTIVE
Scan-Shipping Pte Ltd
Singapore, City
08.2014 - 12.2015
- Developing new account base – General freight/Project/Air freight.
- Submitting weekly sales visit report.
- Assisting team/other division for RFQ.
- Keeping all CSR updated for any new business done.
- Submitting monthly sales reports.
- Building close contact with carriers/agents.
- Providing follow-up customer satisfaction with clients as needed.
- Achieving individual, team, and company goals and objectives.
- Working closely with Customer Services/Logistics team(s) to ensure customer freight is being moved efficiently.
- Successfully established Singapore-Manila-Singapore traffic and achieved 10% increased sales.
- Responsible building good rapport between Singapore-Manila-Singapore.
- Any other duties as and when assigned by Management.
BUSINESS DEVELOPMENT EXECUTIVE
Schenker Singapore Pte Ltd
Singapore, North East
02.2014 - 08.2014
- Develop new business through marketing activities and field sales calls.
- Give product and services presentation to new clients.
- Responding to sales enquiries (Internal / External customers).
- Assisting team members for rates procuring and quoting to customers.
- Involvement in preparation of RFI/RFQ (commercial aspect/technical evaluation).
- Manage relationship with Carrier’s and contractors.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Fostered and facilitated relationships with product distribution channels to increase product sales.
- Investigated and addressed business development challenges to proactively mitigate problems.
BUSINESS DEVELOPMENT EXECUTIVE
Global Airfreight International Pte Ltd
Singapore, North East
05.2013 - 01.2014
- Develop new business through marketing activities and field sales calls.
- Prepare sales quotations / proposals to customers.
- Prepare monthly sales reports and present to senior managers.
- Completed and submitted monthly and yearly statistics & revenue reports to support executive decision making.
- Developed and implemented value-added strategies for logistics to increase profitability, expand market share and cement customer relationships.
- Closed new business and streamlined transition accounts to customer relations department.
- Created strategic and tactical sales initiatives for forward planning to meet key objectives.
ASSISTANT EXECUTIVE
Global Airfreight International Pte Ltd
Singapore, North East
03.2007 - 04.2013
- Personal Assistant to Regional Business Development (RBD) Director.
- Prepared RBD Director's sales reports on monthly shipments.
- Responsible for organizing department meetings, conference calls and other office events.
- Responsible for meeting minutes.
- Handled export and import shipments on weekly basis.
- Coordinated issues with other departments in response to customer queries/complaints.
- Assisted in sourcing and developing client relationships.
- Performed constant follow-ups to clients to ensure high levels of customer satisfaction.
- Prepared billing invoice to clients and overseas agents.
- Reconciled invoices of shipments with dispute.
- Organized and coordinated regional conferences and department monthly meetings.
ADMINISTRATIVE ASSISTANT
The Life Shop Pte Ltd, Jalan Ampas
Singapore, City
06.2006 - 02.2007
- Prepared billing invoice and shipping documents using SAP.
- Prepared monthly sales reports using SAP.
- Track and reconciled daily sales in SAP against reports from sales personnel.
- Prepared monthly stock takes in SAP.
- Prepared schedules on maintenance of office equipments and coordinated with vendors on breakdowns and repairs.
- Handled incoming calls and reception of visitors.
- Performed other ad hoc administrative tasks as required.
ADMINISTRATIVE ASSISTANT / SECRETARY
Heifer International Philippines
Muntinlupa City, Philippines, Philippines
08.2004 - 03.2006
- Maintained retrieval system for all Heifer program records, documents, video materials and books in technical library.
- Handled incoming and outgoing office communications.
- Conducted quarterly inventory supplies, annual inventory of all office equipment for HQ reference and purchased supplies as required.
- Prepared handouts and reference materials for meetings, seminars and workshops.
- Prepared meeting minutes.
- Responsible for petty cash requests and records.
- Performed other duties and responsibilities as assigned by supervisor / manager.
ADMINISTRATIVE OFFICER
Modern International Cargo & Freight Forwarders, Inc
Philippines, Manila
07.2001 - 08.2004
- Prepared statement of accounts, shipment details and import/export document requirements of customers.
- Processed employees’ payroll and inter-office memos.
- Supervised operations personnel.
- Personal assistant to managing director.
- Represented company to customers and business meetings.
Education
Bachelor of Science - Business Administration
De La Salle University
Philippines 06.1996 - 03.2000
No Degree - Customer Service Awareness Training
Internal Training Global Airfreight
Singapore 04.2007 - 04.2007
No Degree - Logistics Awareness Training
Internal Training Global Airfreight International
Singapore 07.2007 - 07.2007
No Degree - Sales Administrative Awareness Training (Sep 2007)
Internal Training Global Airfreight
Singapore 09.2007 - 09.2007
No Degree - Communication And Relationship Management – Superv
Singapore National Employers Federation
Singapore 10.2007 - 10.2007
No Degree - Import Customer Service Awareness Training
Internal Training
Global Airfreight 11.2007 - 11.2007
No Degree - Office Supervision And Management
PSB Academy Pte Ltd
Singapore 04.2008 - 11.2008
No Degree - Delivering Service Excellence
Singapore Post
Singapore 08.2010 - 08.2010
No Degree - Offer Customized And Personalized Service
Service Quality Centre
Singapore Post, Singapore 06.2012 - 06.2012
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Account Management
Goals and Performance
Customer ServiceQuote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Business Development Manager
Scan-Shipping Pte Ltd
03.2019 - Current
BUSINESS DEVELOPMENT EXECUTIVE
a.hartrodt Pte Ltd
06.2017 - 02.2019
BUSINESS DEVELOPMENT EXECUTIVE
Yamato Asia Pte Ltd
01.2016 - 05.2017
BUSINESS DEVELOPMENT EXECUTIVE
Scan-Shipping Pte Ltd
08.2014 - 12.2015
BUSINESS DEVELOPMENT EXECUTIVE
Schenker Singapore Pte Ltd
02.2014 - 08.2014
BUSINESS DEVELOPMENT EXECUTIVE
Global Airfreight International Pte Ltd
05.2013 - 01.2014
No Degree - Offer Customized And Personalized Service
Service Quality Centre
06.2012 - 06.2012
No Degree - Delivering Service Excellence
Singapore Post
08.2010 - 08.2010
No Degree - Office Supervision And Management
PSB Academy Pte Ltd
04.2008 - 11.2008
No Degree - Import Customer Service Awareness Training
Internal Training
11.2007 - 11.2007
No Degree - Communication And Relationship Management – Superv
Singapore National Employers Federation
10.2007 - 10.2007
No Degree - Sales Administrative Awareness Training (Sep 2007)
Internal Training Global Airfreight
09.2007 - 09.2007
No Degree - Logistics Awareness Training
Internal Training Global Airfreight International
07.2007 - 07.2007
No Degree - Customer Service Awareness Training
Internal Training Global Airfreight
04.2007 - 04.2007
ASSISTANT EXECUTIVE
Global Airfreight International Pte Ltd
03.2007 - 04.2013
ADMINISTRATIVE ASSISTANT
The Life Shop Pte Ltd, Jalan Ampas
06.2006 - 02.2007
ADMINISTRATIVE ASSISTANT / SECRETARY
Heifer International Philippines
08.2004 - 03.2006
ADMINISTRATIVE OFFICER
Modern International Cargo & Freight Forwarders, Inc
07.2001 - 08.2004
Bachelor of Science - Business Administration
De La Salle University
06.1996 - 03.2000