Ashutosh Anand
Customer Solutions Manager (Analytics)
Bangalore
Summary
Experienced Customer Solution Manager with over 9 years of experience in Data Analytics, Fin-Tech. Excellent reputation for resolving problems, delivering quality results in complex projects and improving customer satisfaction. Highly-motivated, result oriented and resourceful professional with diligent mindset and disciplined approach.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Customer Solutions Manager (Analytics)
Crayon Data
Chennai
01.2021 - Current
- Independently managing multiple accounts(2+) and 20+ stakeholders across globe(SEA)
- Identified up-sell and cross-sell opportunities, demonstrate value of additional analytics products(TMC, DeepSee etc.) existing and prospective client.
- Using critical thinking to break down business problems, evaluate solutions, make decisions and deliver to customers withing tight timelines .
- Led projects, TCs (Team Challenges) and analyzed data to identify opportunities for improvement.
Sr. Customer Scientist (Analytics)
Crayon Data
Yangon
10.2017 - 01.2021
- Working with one of fastest growing banks in Myanmar to help them transform from non-digital to digital bank. Working closely with CEO, CTO, COO and other management team to deliver insights and recommendations and help them make data driven strategies.
- Client Engagement & Issue Resolution: Effectively coordinating with client & Crayon's offshore team to smoothly deliver client's request, provide support and resolve issues with minimal turn-around time.
- Developed solutions which helped various VCGMs (Value Center General Manager) in taking decisions to improve branch productivity, staff productivity, cash handling, customer acquisition, DQA (Data Quality Assessment), customer satisfaction.
- Performed interest expense projections for deposits portfolio of bank and showcased impact of interest rate and tiered interest rate. It helped bank to take decision on reducing interest rate from 8.25% to 8% for Saving Account and hence cut interest expense.
- Developed DQI(Data Quality Index) framework and created extensive list of quality checks for client's data to improve quality and reliability of Crayon's tool.
- Developed and launched tools for collections to reduces NPLs and track performance of new loans.
- Developed tool to estimate merchants and agents requirement for bank based on remittances happening across country.
- Have helped bank during multiple crisis(pandemic and political) by 1) building health tracking tool and analyzing staff health status and recommending preemptive measures to continue BAU. 2) investigating bank runs(who, how and where) and recommendations to control it.
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Participated in requirements meetings and data mapping sessions to understand business needs.
Data Miner
Crayon Data
Chennai
05.2016 - 09.2017
- Standardized Crayon’s Choice Engine algorithm (using HIVEQL).
- Developed Delivery Deployment Process for all clients.
- Experimented, ideated and implemented new concept (“Theme Based Campaign”). It was standardized and used for multiple clients.
- Worked with biggest bank in UAE to deliver personalized choices to its customers.
- Worked with marketing team on personalizing content and developing templates for emails used in campaigns to drive better click through and open rates.
- Scaled campaigns from 50,000 customers to 600,000 customers within 1 year. Campaigns contributed to 40 Million USD incremental spend which facilitated contract renewal for 2 years.
Data Miner(Summer Intern)
Crayon Data
Chennai
04.2015 - 06.2015
- Developed simulation tool which measured efficacy of Crayon's recommendation system. It was used to improve algorithms for 2 products Yoda (choice engine for sales associates) and Enzo (choice engine for ad targeting).
Technical Associate
Tech Mahindra Ltd
Kolkata
02.2012 - 04.2014
- Wrote and implemented scripts in PL/SQL to manage database.
- Wrote and improved procedures and functions to generate & fetch multiple reports.
- Code documentations
Education
MBA - Finance, Analytics & Operations
Great Lakes Institute of Management
Manamai, TN 05.2014 - 04.2016
B.E - Computer Science
Birla Institute of Technology, Mesra
Mesra, JH 07.2007 - 06.2011
Skills
Team leadership and collaboration
Client Engagement
Analytical thinking & complex problem solving
Concept of Data Science
Python & R Programming
SQL, MySQL, HQL
MS Office (Excel, PowerPoint, Word)
Visualization Tools (Tableau & Power BI)
Accomplishments
- Have done multiple POCs which resulted in closure of many multi-million $ contracts
- Have received multiple "Leap Takers" award in Crayon Data for extraordinary performance
- Crayothon: Won first prize at Crayon's Internal Hackathon. Showed power of influence on taste by using social network taste
- Won 1st prize in robotics & mechanical competition held at BIT Mesra.
Timeline
Customer Solutions Manager (Analytics)
Crayon Data
01.2021 - Current
Sr. Customer Scientist (Analytics)
Crayon Data
10.2017 - 01.2021
Data Miner
Crayon Data
05.2016 - 09.2017
Data Miner(Summer Intern)
Crayon Data
04.2015 - 06.2015
MBA - Finance, Analytics & Operations
Great Lakes Institute of Management
05.2014 - 04.2016
Technical Associate
Tech Mahindra Ltd
02.2012 - 04.2014
B.E - Computer Science
Birla Institute of Technology, Mesra
07.2007 - 06.2011