Volunteer work
CAROLINE M YAMAMIYA
CFA Level 1 Candidate
Singapore,816 Jellicoe Road 10-02
Summary
A dedicated Senior Analyst with over 14 years of experience in banking and financial operations, with more than 10 of those spent at Citco. Comprehensive understanding of Front to Back Office operations with fundamental knowledge of complex financial instruments and well-versed in MS Excel.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Senior Operations Analyst
Citco Fund Services Pte Ltd
Singapore 486030, 10 Changi Business Park Central 2 01-02 Hansapoint
01.2016 - Current
- Led projects and analyzed data to identify opportunities for improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Saved $115,000 by implementing cost-saving initiatives that addressed long-standing problems.
- Carried out day-day-day duties accurately and efficiently.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Operations Analyst
Citco Fund Services Pte Ltd
Singapore 486030, 10 Changi Business Park Central 2 01-02 Hansapoint
07.2013 - 12.2015
- Produced daily operational deliverables in line with client and/or other Citco
- Prepared daily trades, position and cash reconciliations
- Performed break resolution for all open items with Brokers and Clients
- Verified security master setup to ensure proper P&L capture and risk management reporting
- Reviewed Over the Counter (OTC) master agreements and confirmations
- Supported the conversion/migration/onboarding of any new clients and/or existing migrations
- Worked with Business Analysts on any open issues per Client
- Reviewed and coaching of junior staff
- Worked with other Citco Offices and Operation Support to resolve any open issues
- Analyzed and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Supported supervisor and associated team members to maintain system functionality.
- Teamed with managers to launch customized client support campaigns.
- Provided Tier 1 support, addressing access, navigation, onboarding and troubleshooting issues.
- Assessed and modified operational procedures and tools to achieve optimum quality control.
- Evaluated performance and policies against metrics.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Met SLAs and internal and external regulatory standards by conducting scheduled procedural and tool audits.
- Identified and analyzed project risks and developed mitigation strategies.
Trade Processor
Citco Fund Services Pte Ltd
Singapore 486030, 10 Changi Business Park Central 2 01-02 Hansapoint
09.2011 - 07.2013
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Collaborated with NAV team to achieve monthly and year end deliverables.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created plans and communicated deadlines to ensure projects were completed on time.
Quality Analyst
EXL Service Philippines Inc.
Pasay City, Philippines, MOA Complex
02.2009 - 03.2011
- Performed quality audits and conducted weekly coaching sessions for customer service representatives
- Reviewed operating practices and procedures in order to determine whether improvements can be made in areas such as workflow and reporting procedures
- Generated daily reports for both external and internal evaluations tracking team and process performance
- Created weekly analysis on critical parameters and gathered information for data analysis for process improvement
- Attended weekly business reviews with clients via call conference, calibration and education meetings with clients (weekly)
- Conducted quality talks, huddles and focus group discussions
- Supervised and trained QA interns
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Partnered with management to create, develop and implement quality initiatives.
- Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
- Monitored inbound and outbound calls made by 150 employees to provide constructive feedback.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
- Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
Accounts and Finance Executive
HSBC Electronic Data Processing Phils
Northgate, Alabang, Muntinlupa, Philippines
11.2006 - 10.2008
- Implemented collection procedures of the company through monitoring of accounts
- Initiated necessary course of action based on account status
- Assisted customers on their late payment or past due accounts, billing concerns, and others
- Demonstrated excellent analytical and problem-solving skills, and complex financial statement analysis
- Performed root cause analysis to determine reasons for delinquency and were able to sell the benefits of settling their accounts on time
- Demonstrated high levels of security through customer authentication prior to releasing of information
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Resolved escalated customer issues and boosted retention rates by 40%.
- Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
Education
Bachelor of Arts - Business And Finance
Coventry University
Coventry, England 11.2021 - 03.2024
Diploma - Business Administration, Accounting and Finance
PSB Academy
Singapore 08.2016 - 11.2017
Skills
Operations analysis
Client relationship management
Microsoft SharePoint
Root Cause Analysis
Microsoft Excel
Organizational
Communication
Critical Thinking
Strategic planning
Certification
Financial Technology – Certificate of Completion Harvard VPAL online course
Interests
ART exhibitions
Music Festival
Golf
References
Will be available upon request.
Timeline
Bachelor of Arts - Business And Finance
Coventry University
11.2021 - 03.2024
Diploma - Business Administration, Accounting and Finance
PSB Academy
08.2016 - 11.2017
Senior Operations Analyst
Citco Fund Services Pte Ltd
01.2016 - Current
Operations Analyst
Citco Fund Services Pte Ltd
07.2013 - 12.2015
Trade Processor
Citco Fund Services Pte Ltd
09.2011 - 07.2013
Quality Analyst
EXL Service Philippines Inc.
02.2009 - 03.2011
Accounts and Finance Executive
HSBC Electronic Data Processing Phils
11.2006 - 10.2008