Horace Chong
Summary
Results-driven and detail-oriented Customer Service & Administrative Professional with a strong foundation in Business Administration. Proven track record of delivering exceptional customer service, ensuring seamless operational efficiency, and driving compliance with regulatory requirements. Skilled in class administration, documentation management, and client relationship management. Adept at fostering positive relationships with clients and CET centers/partners, with a passion for driving business growth and cultivating innovative solutions. Confident in my ability to make a meaningful impact in Human Resource Management and Administrative operation. I'm excited to collaborate with like-minded professionals to drive success.
Overview
5
5
years of professional experience
Work History
Customer Service & Administrative Professional
Olympus Learning Academy Pte. Ltd
10.2023 - Current
- Spearheaded customer-centric initiatives, boosting overall satisfaction and client retention rates.
- Ensured seamless invoice processing, payments, and financial reporting through meticulous record-keeping.
- Maintained confidential client files and adhered to safety protocols to prevent data breaches.
- Collaborated with trainers to align course plans with SSG regulations, ensuring compliance.
- Enhanced online reputation by promptly addressing customer concerns and negative reviews.
- Developed in-depth product knowledge, enabling effective troubleshooting and problem-solving. (SFEC, Absentee payroll, upload training records to the MOM Training Record System (TRS))
Receptionist/Service crew
Zui Ma Tou Hotpot
06.2022 - 09.2023
- Managed multiple phone lines and answered incoming calls in a timely and efficient manner
- Organized and coordinated reservation at the same time ensured to deliver accurate information to our customer which required a well implemented synchronization with my superior
- Provided excellent dining experience to our customer by following up their condition perpetually
Outlet manager assistant
King Kong Steamboat & BBQ
06.2020 - 06.2021
- Created reports and documents as requested by the outlet manager such as daily sales & purchase reports, organize invoices and employees' salary reports
- Implemented a customer feedback system that proactively resolves customer issues before they become complaints
- Supervised and effectively trained a group of 10 employees to decrease process lags and boost productivity.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
Education
Diploma - Diploma in Business Administration
Southern University College
Malaysia09.2023
Skills
- Operational Coordination
- Employee Integration Support
- Educational Program Deployment
- Proficient in CRM Systems (Zoho CRM)
- Database monitoring
- Documentation Management
Languages
English
Chinese (Mandarin)
Malay
Extra-Curricular Activities
Young Inventors Challenge 2018, Association of Science, Technology and Innovation (ASTI), Malaysia, 20/01/18 - 20/06/18, Represented my secondary school in attending this international competition and led my team 'The Viewy' won a silver award among 126 teams from ASEAN countries like Thailand, Philippine, Indonesia, China and Singapore.
Hobbies and Interests
- Reading Novel
- Badminton
- Lion Dance
Timeline
Customer Service & Administrative Professional
Olympus Learning Academy Pte. Ltd
10.2023 - Current
Receptionist/Service crew
Zui Ma Tou Hotpot
06.2022 - 09.2023
Outlet manager assistant
King Kong Steamboat & BBQ
06.2020 - 06.2021
Diploma - Diploma in Business Administration
Southern University College
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