Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Warisa Satja

Warisa Satja

Singapore

Summary

Personal Strengths and Attributes Friendly and personable with an engaging personality Ability to work independently Able to contribute positively towards a team-oriented environment Trustworthy, responsible, conscientious, and committed Has initiative to push ahead, is task-oriented Customer oriented and enjoys interacting with people Ability to work under pressure.

Overview

2026
2026
years of professional experience

Work History

Assistant Manager

OCBC Bank
04.2023 - 09.2024
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
  • Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
  • Provided training to new customer service representatives, ensuring high standards of service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Support cards, credit card, loans and CPF investment.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

IT OPERATIONS ENGINEER

PPLINGO PTE LTD
04.2022 - Current
  • Provide technical support to business and employees.
  • Strict compliance of Standard Operating Procedures and maintain business Service Level Agreements.
  • Troubleshooting application issues and working with internal teams or external vendors to implement solutions.
  • Troubleshooting variety of technical issues across different operating systems (MacOS, IOS, Windows, and Android), and hardware (Tablet, Laptop, and Mobile Devices).
  • Build and maintain regional technical knowledge base.
  • Be part of regional team to establish customer support operational.
  • Collaborated with team members to achieve target results.

AOS FRAUD PREVENTION SPECIALIST

Apple South Asia Pte Ltd
08.2021 - 09.2021
  • Data mapping and data management.
  • Review and analyze purchase transactions, chargeback requests, and customer accounts to detect unauthorized activity.
  • Obtain additional information through outreach to customers or answering customers’ call.
  • Analyze, identify, and communicate trends.
  • Research and resolve suspected fraud escalations from various sources.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

SENIOR TECHNICAL SUPPORT ADVISOR

iTunes Plus, Siri Grading
08.2018 - 07.2021
  • Providing world class technical support to Apple's Thai speaking customers!
  • Resolving their technical/application MacOS & iOS queries.
  • Managing escalated issues, and routing to appropriate resources where appropriate.
  • Promoting and processing sales for Apple hardware, software and service offerings and securely registering customer information into Apple databases.
  • Mentoring and training new staff as required. Handle account and product questions.
  • Resolve issues typically focused around specific product segments addressing both hardware and software issues.
  • Responsible for reporting/escalating issues and problems through appropriate channels.
  • Help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple.
  • Take care of customers with advice or solutions on spot, using knowledge of current Apple technology to help with iPod, iPhone and iPad devices and MacOS.
  • Provide personal training for new customers, helping them acquire basic skills they need to get started on photo, video and music projects.
  • Helping Apple maintain strong relationships with customers. Enhancing Siri customer experience, technology focused environment. Responsible for testing phase of production.
  • Process to ensure that final products meet company standards Identify, procedures and scenarios for quality control of products and services. Monitor efforts to resolve product issues and track progress.
  • Spot areas for improvement to enhance product efficiency. Siri Grading experience
  • Listen and translate Siri audio files and rank levels of Siri response, from customers who have opted-in to grading program.
  • Use business knowledge and analytical skills to evaluate responses against guidelines.
  • Improving Siri experience.
  • Maintained existing mobile applications by designing patches to be applied via iOS automatic updates.

CHEFS ASSISTANT

Katrina Holdings Pte Ltd
  • Responsible for preparing items prior to a meal service, such as chopping vegetables, butchering meat, or cleaning seafood Clean and prepare cooking station.
  • Responsible for own station, ensuring that all items are appropriately cleaned and ready for use before and after each shift.
  • During food service Recording
  • Supply Use
  • Keep track of what supplies they use to aid in re-ordering supplies as necessary.
  • Storage and disposal of food
  • Responsible for the storage of food, both incoming stock and leftovers
  • Maintain Sanitation Standards
  • Responsible for ensuring that the kitchen meets sanitation standards as set by the Head Chef and local regulatory bodies.

Education

BBA - Business Administration in General Management

Ramkhamhaeng University
04.2013

Skills

  • Computer Skills
  • Apple software and services
  • Microsoft Office Suite
  • Microsoft Word
  • Microsoft Excel
  • Average to above average typing speed
  • Quick to learn new software and applications
  • Digital Technology
  • Sport (table tennis, badminton, tennis)
  • Listening to music/watching movies
  • Travelling
  • Critical Thinking
  • Verbal and Writing Communication
  • KPI Monitoring
  • Compliance awareness

LANGUAGES

English - Bilingual or Proficient (C2)
Thai - Bilingual or Proficient (C2)
Chinese (Mandarin) - Beginner (A1)

Timeline

Assistant Manager

OCBC Bank
04.2023 - 09.2024

IT OPERATIONS ENGINEER

PPLINGO PTE LTD
04.2022 - Current

AOS FRAUD PREVENTION SPECIALIST

Apple South Asia Pte Ltd
08.2021 - 09.2021

SENIOR TECHNICAL SUPPORT ADVISOR

iTunes Plus, Siri Grading
08.2018 - 07.2021

CHEFS ASSISTANT

Katrina Holdings Pte Ltd

BBA - Business Administration in General Management

Ramkhamhaeng University

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Warisa Satja