Mary Teoh

• As one of the site leadership team (Kamunting Leadership Team) to drive the 3 years Site Transformation Roadmap Strategy.
• Drive the ongoing development and advancement of Lean Manufacturing culture, principles and practices across the plant including ILMS (Integrated Lean Management System) and OPR (Operational Performance Rate).
• Own, lead and drive Continuous Improvement Projects (CIPs) including LUV, MUV, PPV, FOH as per planned in project planning and execution stage to meet the timeline and savings target of Site.
• Lead and facilitate plant Lean / IE / Six Sigma initiatives using proven industry methods and tools such as TPM, TWI, SPC, Value Stream Mapping, Line Balancing, DMAIC, Visual Management and 5S with plant employees
• Provide technical and engineering expertise to identify and lead value improvement, product engineering and waste elimination projects for the manufacturing and overhead areas that drive plant performance improvements.
• Work with matrix organization stakeholders, develop proposals for CI programs and identify key opportunities for continuous improvement across multiple value streams and departments, focusing on improving our People, Quality, Service and Value performance.
• Work in collaboration with key stakeholders such as Engineering, Quality and Operations to overcome any issues, barriers or obstacles to success.
• Deliver and Facilitate CI training (Lean / Six Sigma etc.) as required. Act as a role model, mentor and coach to others with respect to Continuous Improvement across entire site.
• Monitor and control programs, identify issues, lead problem solving and ensure they are resolved.

Major Accomplishment:

• Successfully rolled out ILMS structure, OPR, SQS across the site.
• Lead and drive the 8-Step Problem Solving and RCA across the site.
• Lead the team in facilitating over 15 kaizen & VSM since Jan 2022.
• Achieved over $500k of CIPs.
• Established and successfully launched the 3-Year CIPS hopper. Developed and implemented improvement strategies and plans to promote continuous improvement.

Reason of Leaving:

To find a position within Penang region where skillset and competencies will further add value to organization.

• Managed and lead all NPI and R&D transferred projects with top-down oversight throughout entire execution to ensure success, support teams, report progress and influence positive outcomes for all key stakeholders including human factor engineering, clinical, marketing, regulatory affairs, labeling etc.
• Developed and management of comprehensive project plans including scope, schedule, cost, technical, resource and risk management.
• Outlined work plans, determined & managed resources, wrote timelines and generated initial budgets as part of project scope determination.
• As key interface and communicated project plans and weekly progress updates to senior leadership, key stakeholders and project contributors.
• Ensured new products & processes developed were compliance to specification and standard requirements (quality system regulation, MDD, MDR, ISO 13485 and other relevant standards), within an established scopes, timeframe and budget.
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance, supply chain, supplier quality. Lead cross-functional decision-making and lead issue resolution.
• Resolved supplier quality control issues through collaboration and maintained amiable relationships with suppliers through difficult quality control issues, supporting healthy business interactions.
• Aided suppliers in raw material selection strategies and process development to encourage superior supply chain outcomes.
• Monitored progress including supplier validation performance to identify potential risks and implement mitigation actions to protect development from unforeseen delays and costs.

Major Accomplishment:

• 2 NPI projects were successfully certified for MDD and ramped up within committed timeframe in 2021.
• 2 NPI projects were successfully completed and submitted for MDR in Jan 2022.
• 3 NPI projects were successfully completed design freeze and MDR submission is targeted in Q2 2022.

Reason of Leaving:

Promoted as HOD for CI and as a Kamunting Leadership Team (KLT).

Research & Material Development

• Implemented and lead the entire product & material development across department and functions, from prototype to launch and to post launch phases.
• Planned, executed and managed all phases of the projects throughout the project life cycle.
• Fostered ideas and developed/improved material to fulfill customer requirements and needs.
• Designed and implementation of experiments to optimize new and existing materials and processes.
• Sourced, streamlining and implement new technologies and processes to improve R&D and production capabilities.
• Overall responsible for improvement of process control.
• Adopted Design of Experiment (DOE) methodology, FMEA, and appropriate statistical analysis in product development and prototyping.
• Developed and manage project scopes, budgets, timelines, and project status reports.
• Researched, sourced, formulated, and validated suitable raw materials that fit for intended use and ensuring the overall compliance with regulatory (e.g. FDA, EU etc) and customers’ requirements.
• Consistently analyzed cost impact; sourcing and qualifying alternative/cheaper raw materials.
• Maximized product profitability by developing cost-effective products and improve product performances.
• Lead and coordination of all relevant project activities and worked collaboratively with cross functional teams/entire value chain including Quality Control, Marketing, Supply Chain, Production, Process, and Finance on new product and process development, feasibility studies, process improvement and to resolve material, process and product technical issues.
• Fostered and maintained good partnerships with suppliers and qualifications.

New Product Introduction (NPI) and Technical Support

• Ensured projects managed by the assigned team achieved project success, through planning, communication, coordination, execution, and monitoring according to project management best practices.
• Researched current trends to identify prospective customers and determine specific needs.
• Planned and attended meetings with customers to cultivate and grew partnerships and opportunities.
• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Worked with sales & marketing to maximize sales efforts to business customers and gave exciting presentations to prospects and leads in effort to build business opportunities.
• Provided on-site & off-site technical support (injection molding and extrusion) and facilitated sales and marketing for continuous study on the cost analysis, SWOT analysis, and market trends.
• Built, trained and fostered good business relations with various sales partnerships in expanding the customer portfolio and developing the prospect database.
• Conducted validation or products/prototypes developed and coordinated trials, i.e. support on-site product testing and validation at customer premises and provide appropriate recommendations to address issues.
• Ensured successful transition of materials developed from NPI to manufacturing transfer and commercialization.
• Ensured profitability of the program under charge.
• Ensured effective communication and reports to customers; work closely and review with QA on CAR, COC, SPC and reports. Supported in expediting the resolution of customer/supplier problems and complaints.

Laboratory Management and Quality Management System

• Overall responsible in overseeing lab operations and organizational ISO quality management system.

Major Accomplishments:

• Successfully developed, validated and launched over 15 NPIs which being commercialized in various non-food and food contact applications.
• Products successfully patented across 11 countries.
• Organization and laboratory consistently achieved zero NCR for ISO 9001 & 14001, and ISO/IEC 17025 respectively.

Reason of Leaving:

To accept bigger challenges and to pursue greater opportunities which best fit the skill set to contribute professionally.

Research, Material and Process Development

• Planned, executed and managed Research in various R&D phases and formulation development activities in entire project lifecycles.
• Designed and implementation of experiments, e.g. Design of Experiment (DOE) and statistical analysis in product development, prototyping, and to optimize new and existing materials and processes. Conducted analysis of results and translate into actionable recommendations.
• Researched, sourced, formulated and validated suitable raw ingredients that fit for intended use and ensuring the overall compliance with regulatory and customers’ requirements.
• Sourced and implemented new technologies and processes to improve R&D and production capabilities.
• Maximized product profitability by developing cost-effective products and improve product performances.
• Worked collaboratively with cross functional team to improve and troubleshoot technical, formulation, and processing issues throughout the materials research and development.

New Product Introduction (NPI) and Technical Support

• Ensured projects managed by the assigned team achieved project success, through planning, communication, coordination, execution, and monitoring according to project management best practices.
• Worked closely with Sales and Marketing team and facilitate marketing for continuous study about the cost analysis, SWOT analysis, and market trends.
• Maintained close relationship with customers and communicating product specifications with customers.
• Supported on-site product testing and validation (injection molding & extrusion) at customer premises and provide appropriate recommendations. Turn customer needs into R&D projects and provide viable solutions.
• Ensured successful commercialization of NPI.

Laboratory Management and Quality Management System

• As Lab Quality and Technical Manager with overall responsible for the laboratory quality systems, i.e. established, implemented, reviewed and maintained ISO 9001, 14001 and ISO/IEC 17025, and operational management of lab maintenance to highest required quality standards.
• Setup new equipment, developed and implemented new methods, SOP, and WI to improve lab operations and in-house product quality assessments.
• Lead the test method development, analytical testing, reverse engineering, failure analysis etc.
• Managed lab testing services provided to internal and external customers to ensure it meets the customer needs and complies to required standards/methods.
• Ensured overall customer satisfactions.
• Trained, prepared performance plans and evaluation for employees; counsel employees as appropriate to improve performance and resolve issues.

Major Accomplishments:

• Lab accreditation scopes expanded from 4 to 11 test scopes and achieved zero NCR since accredited.
• Laboratory Management System Software successfully developed and launched.
• New green & renewable products successfully developed and launched for application in extrusion and thermoforming.
• 1st patent was achieved for the green product.

• As Lab Quality and Technical Manager to ensure the laboratory management system was well established, implemented, maintained, continually improved and updated in compliance to ISO/IEC 17025, ISO 9001 and ISO 14001 at all times. Ensured maintenance of R&D laboratory to the highest required quality standards.
• Overall responsible for the laboratory quality systems, i.e. established, implemented, reviewed and maintained ISO 9001, 14001 and ISO/IEC 17025, and entire operation management of lab which included the calibration and maintenance of lab equipment as well as its day to day operation.
• Overall responsible for laboratory testing and consultation services (i.e. R&D, routine quality control, failure analysis, reverse engineering, product development, consultation etc.) to quality control, production, sales and marketing, sister companies and non-sister companies.
• Setup new equipment, developed and implemented new methods, SOP, and WI to improve lab operations and in-house product quality assessments.
• Worked closely with vendors on test method development, analytical testing etc.
• Ensured lab testing services provided to internal/external customers were meeting customer needs and compliance to required standards/methods.
• Ensured overall customer satisfactions.
• Responsible for short-term product development / NPI which included cost saving, failure analysis, reverse engineering, product development and process improvement etc.
• Researched, Sourced, formulated, and validated suitable raw ingredients that fit for intended use and ensuring the overall compliance with regulatory and customers' requirements.
• Adopted Design of Experiment (DOE) methodology and appropriate statistical analysis in product development and prototyping. Conducted analysis of results and translate into actionable recommendations.
• Trained, prepared performance plans and evaluations for employees, counsel employees as appropriate to improve performance and resolve issues.
• Improved operations through consistent hard work and dedication.

Major Accomplishments:

• Lab achieved ISO/IEC 17025 accreditation with zero NCR since 2012.
• Product portfolio expanded from conductive polymers & static control materials to biocomposites.

• As pioneer and overall responsible to setup the lab and all laboratory equipment facilities.
• As pioneer in setting up all the laboratory quality management systems, i.e. ISO 9001, ISO 14001 and ISO/IEC 17025.
• As pioneer in establishing standard operating procedures and commercialization of laboratory testing services to internal department/Texchemers and non-Texchemers.
• Setup new equipment, develop and implement new methods, SOP, and WI to improve lab operations and in-house product quality assessments.
• Worked closely with vendors on method development and analytical testing.
• Ensured lab testing services provided to internal/external customers were meeting customer needs and compliance to required standards/methods.
• Ensured overall customer satisfaction.
• As pioneer in obtaining correlation and certifying as approved analyst by Seagate for quantitative analysis of silicone oil by FTIR; and analysis of Styrene, Siloxanes, Hydrocarbons etc. by Dynamic Headspace - GCMS.
• Responsible for short-term development projects, i.e. failure analysis, product development and improvement, reverse engineering, benchmarking etc.
• Researched, Sourced, formulated, and validated suitable raw ingredients that fit for intended use and ensuring the overall compliance with regulatory and customers' requirements.
• Trained, prepared performance plans and evaluations for employees, counseled employees as appropriate to improve performance and resolve issues.

Major Accomplishments:

• Successfully setup the laboratory and validated all the laboratory and R&D analytical tools, i.e. DSC, DMA, TGA, FTIR, ESD, MFI, DHS-GCMS, Minlab, Minijet, Torque Rheometer, moisture analysis and Tensile Machine.
• Successfully developed and launched the lab testing services with incremental profit gain over the years to laboratory.
• Achieved Seagate recognition & certification as approved analyst and signatory of FTIR-ATR analysis.
• Texchem Polymers certified ISO 9001 and 14001 with zero NCR.
• ISO/IEC 17025 quality and technical documentations system successfully established.

• Conducted lectures and tutorials; monitored & reported student progress in terms of academic performance and attendance.
• Reviewed and develop lesson plans in compliance with the syllabus and curriculum.
• Conducted collaborative research with local institutions.
• Managed and coordinated all required documentations for Course Accreditation (LAN) approval and ensuring successful LAN accreditation of the course.
• Key Personnel in-Charged of Lab Technician’s competency development, maintenance and calibration of analytical instruments, i.e. FTIR, DSC, TGA & AAS.
• Key coordinator for managing internship programme with industries.
• As Department of Materials Science’s exam coordinator involved in development, administration and marking of exams and other assessments.
• Appointed as Chairperson of New Degree and Diploma Programme Committee for development of new academic programme, i.e. Forensic Science.
• Appointed as Representative of Department of Materials Science for University Quotation and Purchasing Committee (UQPC).
• Appointed as Advisor for Materials Camp 2006, Technopreneurship Club, AIMST.
• Provided academic counseling and tutored students on an individual basis.
• Worked in collaboration with Sales and Marketing to achieve targeted student enrolment, via organizing seminars, open days and programme previews.

Reason of Leaving:

Desired to pursue a more challenging career particularly on research and product development.