Siti Suriani Binte Baharudin
Summary
Experienced Part Time Safe Distancing Ambassador with over one year of experience in Security. Excellent reputation for resolving problems and improving guest satisfaction.
Overview
14
14
years of professional experience
Work History
Safe Distancing Ambassador
SENTOSA DEVELOPMENT CORPORATION
11.2020 - 11.2021
- Remind guests to wear their masks at all times.
- To assist with crowd control and implementation of control measures.
- Responsibility to ensure that guests/visitors adhere to practice of Safe Management Measures or any other COVID-19 related advisory and guidelines at all times.
- To provide hourly status updates on ground situation and to escalate to supervisor, of there is breach based on existing protocol.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Perform any other SDA duties at different designated areas as assigned.
Clinic Assistant
NKC SURGERY PTE LTD
12.2018 - 06.2019
- Assisted with documenting clinic activities and updated medical records.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Helped front desk staff register and process patients.
- Replenished spaces with fresh linens for clinic use.
- Oriented and trained new staff on proper procedures and policies.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Maintained detailed records of test results by entering data and patient information into computer.
Senior Patient Service Associate
TAN TOCK SENG HOSPITAL
02.2011 - 11.2018
- Prepare and perform daily check of the clinic
- Greet patient, provide appropriate service and care related information
- Handle administrative duties such as general enquiries, emails and phone calls
- Ensure next appointment instructions are given to the patient
- Assist and chaperone Plastic doctor's during clinical procedures and consultations
- Inform pricing and treatment plan with patient after doctor's consultations
- Perform counter duties including registration, appointment scheduling & collect payment for the patient
- Updating and filing patient's medical records, filing out insurance forms and handling scheduling appointments
- Schedule Financial Counseling and Pre-Admission arrangements with the clinic for patient if listed for surgery
- Performs all approved aesthetic procedures with extra care and professionalism
- Collate and submit a weekly Aesthetics' statistic report to Plastic Coordinator
- Maintain safe, secure and healthy work environment by establishing and following hospital standards and procedures.
Travel Agent
MISATRAVEL PTE LTD
06.2010 - 12.2010
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Cabin Crew
SASS ATLANTIC PTE LTD
05.2007 - 05.2010
- Welcoming passengers on board
- Keep stocks meals, beverages and other materials
- Taking responsibility in emergencies and providing first aid
- Informing the passengers of the aircraft safety procedures and ensuring all hand luggage is securely stored away
- Making announcements and answering passenger queries during the flight
- Brief passengers seated at emergency rows and prepare for safety demonstrations
- Perform work of checking forms and documents such as cash collections forms, credit cards and foreign currencies
- Helping passengers disembark
- Making sure the cabin is empty after the flight
- Writing flight reports and alerting the official about any problems.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
Admin Clerk
HFB ENGINEERING PTE LTD
12.2005 - 03.2007
- Data entry
- Handling phone calls
- Administrative duties
- Dispatch incoming mails to respective department
- Attend to visitors and direct them to relevant person in-charge or department
- Any other ad-hoc duties as assigned.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
Education
Diploma - Business Administration
SHINES Education Centre
2009
Higher NITEC - Business Studies (Administration)
ITE Bishan
2007
NITEC - Service Skills (Office)
ITE Bishan
2004
'N' Level
Evergreen Secondary School
2003
Skills
- Microsoft Word, Excel, Power Point and Email
- Problem Anticipation and Resolution
- Clear Communication
- Customer service background
- Friendly and helpful
- Dependable and Responsible
- Safety protocols and policies
Timeline
Safe Distancing Ambassador
SENTOSA DEVELOPMENT CORPORATION
11.2020 - 11.2021
Clinic Assistant
NKC SURGERY PTE LTD
12.2018 - 06.2019
Senior Patient Service Associate
TAN TOCK SENG HOSPITAL
02.2011 - 11.2018
Travel Agent
MISATRAVEL PTE LTD
06.2010 - 12.2010
Cabin Crew
SASS ATLANTIC PTE LTD
05.2007 - 05.2010
Admin Clerk
HFB ENGINEERING PTE LTD
12.2005 - 03.2007
Diploma - Business Administration
SHINES Education Centre
Higher NITEC - Business Studies (Administration)
ITE Bishan
NITEC - Service Skills (Office)
ITE Bishan
'N' Level
Evergreen Secondary School
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