Bagus Ariono

• Reporting to IT Service Management Manager, this position is responsible to ensure IT Infrastructure & Service Desk service delivery above the agreed SLA , and lead the IT Project in country by following global / regional initiatives.
  
  Job and Roles :
  1. Lead IT Project in country level by following Regional / Global Initiatives.
  2. Act as escalation point for End user support and servicedesk.
  3. IT Asset Management , Procurement and compliances.
  4. Windows Server Administration.
  5. Managing End user device ( Workstation , mobile device . Printing device , etc ) Life cycle start from periodic refreshment & Disposal by following strict standards and procedure.
  6. Provide and assist in IT related Audit related to IT Asset Management , End user Device, User access review, etc.
  7. Taking role as champion and trainer for Project initiatives from Global, Example : NWOW (New Way of Working) , M365 , Windows 11 , etc.
  8. Ensure all the Ticket that raised from Servicedesk meet the agreed SLA.
  
  Achievement :
  1. Windows 11 Mass Migration for country from Windows 10.
  2. Project Delivery for Printlogic implementation.
  3. Windows 10 Mass Migration for country from Windows 7.
  4. Project Delivery for Microsoft Office 2023 from Microsoft Office 2017.
  5. Project Deliver for Microsoft O365 from Microsoft Office 2023.
  6. Employee of the Year Nomination 2023 as representative from IT Dept.

Job Title : IT Operation Leader for WPP Project Indonesia
Greater Jakarta Area, Indonesia
Project : WPP Project
- Engage with Incident Manager Team to Follow P1/P2 Running Tickets
- Engage with Regional Team to follow up RFS and Change Request
- Coordinate IBM Infrastructure Team member for Day to Day IT operation.
- Perform Implement, Testing and documentation for DRP (Disaster Recovery Plan) and BCP (Business Continuity Plan) procedures for GroupM Jakarta.
- Manage and maintain Service desk ticket and make sure all incident and trouble can be resolved according to SLA.
- Coordinate with Client Business partnering Team for day to day IT Operations.
- Leads IBM Infrastructure Team to make sure IT services at client can be delivered according to SLA.
- Coordinate with Team Leader from Each sites ( Rasuna Site and Gelora Site ) for Day to day Operations.
- Provide Reports and data to Regional Team if needed.
- Report Directly to IBM Project Manager

Project : WPP Project
Job Title : IT Infrastructure Team Lead
Manage Opco : GroupM Indonesia , Grey Group Indonesia , Y&R Indonesia
April 2018 - August 2018
- Leading small team ( 5 Peoples ) of IT Specialist for Jakarta Rasuna Areas.
- Coordinate Day to day IT Operations for Rasuna Site Opcos.
- Maintains Windows Server 2008 & 2012 for File Server and Application Server.
- Manage Active Directory Server by Adaxes.
- Manage and Configuring Network Device : Cisco Switch, Cisco AP, VPN Management, Cisco Phone, Wireless Router.
- CCTV & Absence Software (Fingertech and Handkey Reader )
- Windows Device Encryption With Sophos and Sophos Antivirus Program.
- MAC Device Encryption with Casper.
- Perform backup and restore Procedures and Upgrading or applying hotfix patch for all application database on sql server 2008 and 2012.
- Troubleshoot Windows and MAC desktop or laptop
- Perform Implement, Testing and documentation for DRP (Disaster Recovery Plan) and BCP (Business Continuity Plan) procedures for GroupM Jakarta.
- Monitor and maintain Service desk ticket and make sure all incident and trouble can be resolved according to SLA.

Project : WPP Project GroupM Jakarta.
Job Title : IT Infrastructure Team
September 2015 - April 2018
- Maintains Windows Server 2008 & 2012 for File Server and Application Server.
- Manage Active Directory Server by Adaxes.
- Manage and Configuring Network Device : Cisco Switch, Cisco AP, VPN Management, Cisco Phone, Wireless Router.
- CCTV & Absence Software (Fingertech and Handkey Reader )
- Windows Device Encryption With Sophos and Sophos Antivirus Program.
- MAC Device Encryption with Casper.
- Perform backup and restore Procedures and Upgrading or applying hotfix patch for all application database on sql server 2008 and 2012.
- Troubleshoot Windows and MAC desktop or laptop
- Perform Implement, Testing and documentation for DRP (Disaster Recovery Plan) and BCP (Business Continuity Plan) procedures for GroupM Jakarta.
- Monitor and maintain Service desk ticket and make sure all incident and trouble can be resolved according to SLA.

- Handle Hotel PMS ( Property Management Solution ) gives solution and troubleshooting from reservation & booking modules to Finance Accounting Modules, also handle Restaurant POS (Point Of Sale) system.
- Handle and maintenance Keylock system
- Handle Internet and wifi connection and troubleshooting using mikrotik system.
- Handle CCTV and DVR Maintenance and Operation
- Maintenance PABX system and Telephone wiring and installation
- Maintenance webmail and website
- PC & Printer Hardware and software troubleshooting
- Part of Pre Opening Team that make sure all the System and infrastructure before the Hotel Go Live and operating
- Handle,query,and execute SQL 2008 to create custom report from Powerpro system for other department.
- Manage Windows Server 2008 & Perform daily,weekly,and monthly Backup.
- Troubleshooting Windows Device ( Windows 7 & 8 ) and MAC OS
- Coordinating with Purchasing team to purchase IT Related Equipment and IT supply Stock.