Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Hi, I’m

Keng Mao Lee

Keng Mao Lee

Summary

Dynamic and safety-focused professional with a clean driving record and extensive experience at Leisure Frontier. Proven ability to ensure passenger safety and adhere to schedules, while utilizing technology-based navigation. Strong interpersonal skills enhance customer satisfaction, making every journey a positive experience. Committed to excellence in transportation and service delivery.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced with delivering top-notch customer service and support. Utilizes effective communication to address and resolve customer issues efficiently. Track record of maintaining high customer satisfaction through proactive problem-solving and teamwork.

Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver.

Professional hospitality leader prepared for role with focus on elevating guest experiences and driving operational excellence. Proven track record in managing and training staff, ensuring compliance with safety and quality standards. Strong emphasis on teamwork and adaptability, ensuring seamless service in dynamic environment. Skilled in inventory management, customer relations, and conflict resolution, consistently delivering results and exceeding expectations.

Overview

20
years of professional experience
1
Certification

Work History

Leisure Frontier

Coach Captain
07.2025 - Current

Job overview

  • Drive 23 seaters bus
  • Ferrying passengers from points to points
  • Ensuring pick up timings are met.
  • Ensuring Passengers safety

Grab

PHV Driver
04.2019 - 07.2025

Job overview

  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.


Sava Leisure Pte Ltd

Combi Bus Driver
01.2019 - 04.2019

Job overview

  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.

SMRT Corporation

Taxi Driver
05.2018 - 12.2018

Job overview

  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.

Tower Transit Group

Bus Driver
03.2016 - 03.2018

Job overview

  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.

Level 33 Pt Ltd

Service Associate
06.2015 - 03.2016

Job overview


  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

W Hotels Sentosa Cove

Senior Bartender
04.2014 - 05.2015

Job overview

  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Adhered to strict cleanliness standards throughout all aspects of bar operations.
  • Enhanced customer satisfaction by providing personalized drink recommendations and excellent service.
  • Demonstrated expertise in various mixology techniques, enhancing presentation and overall product quality.

Emerald Hill Group

Bar Supervisor
10.2005 - 12.2010

Job overview

  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Closed out cash register and prepared cashier report at close of business.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.

Education

Northumbria University
Singapore, Singapore

Bachelor of Science from International Tourism, Hospitality & Events
02-2026

Singapore Management University
Singapore, Singapore

Advanced Certificate from Innovation
11-2025

Singapore Management University
Singapore, Singapore

Graduate Certificate from Communication Management
05-2023

Temasek Polytechnic
Singapore, Singapore

Specialist Diploma from Digital Marketing & Communications
09-2021

Trusthouse Centre For Travel & Tourism Studies
Singapore, Null, Singapore

Diploma from Travel & Tourism Studies
06-2003

Skills

  • Clean driving record
  • Safety-focused
  • Weather condition driving
  • Pre-trip inspections
  • Safety practices
  • Scheduling adherence
  • Passenger safety
  • Local traffic regulations
  • Transporting students
  • Map reading
  • Commercial driving
  • Fare collection
  • Team collaboration
  • Technology-based navigation
  • Customer service
  • Clear communication
  • Valid Driver's license
  • Time management
  • Problem-solving
  • Safe driving practices
  • Punctual and reliable
  • City and non-city driving
  • Punctuality
  • GPS and route planning
  • Safety protocols
  • Vehicle inspection
  • Driving in adverse conditions
  • Transportation
  • Vehicle maintenance
  • Passenger transportation
  • Relationship building
  • Accident prevention
  • Adaptable driving techniques
  • Schedule management
  • Basic vehicle repairs
  • Route determination
  • Customer rapport
  • Processes and procedures
  • Business management
  • Revenue generation
  • Traffic laws
  • Continuous improvement
  • Self motivation
  • Interpersonal skills
  • Multitasking Abilities
  • Teamwork and collaboration
  • Effective communication
  • Excellent communication
  • Organizational skills
  • Critical thinking
  • Decision-making
  • Reliability
  • Active listening
  • Accident reporting
  • Task prioritization
  • Interpersonal communication
  • Analytical thinking
  • Upselling strategies
  • Schedule oversight
  • Staff management
  • Employee development
  • Team direction
  • Food handling
  • Morale building
  • Promotional events
  • Policy development
  • Ingredient preparation
  • Performance improvements
  • Employee retention
  • Service coordination
  • Health and safety compliance
  • Beverage making
  • Menu development
  • Ordering supplies
  • Hygiene standards
  • Performance updates
  • Training and mentoring
  • Team leadership
  • Bar management
  • Issue resolution
  • Customer relationship building
  • Guest interaction
  • Inventory management
  • Performance monitoring
  • Regulatory compliance
  • Staff training
  • Responsible alcohol service
  • Supervisory experience
  • Verbal and written communication
  • Labor cost control
  • Menu updating
  • Security oversight
  • Service-oriented mindset
  • Marketing plan development
  • Mixology expertise
  • Revenue forecasting
  • Legal compliance
  • Dining room management
  • Cash handling
  • Outgoing personality
  • Customer relations
  • Team building
  • Conflict resolution
  • Quality control
  • Strategic planning
  • Inventory control
  • POS system proficiency
  • Financial reporting
  • Health codes compliance
  • Supply ordering
  • Event planning
  • Upselling techniques
  • Cost control
  • Foodservice management
  • Budget management
  • Event coordination
  • Budget development
  • Sales forecasting
  • Restaurant management
  • Resource allocation
  • Cocktail development
  • Wine and liquor expertise
  • FOH operations oversight
  • Hospitality and accommodation
  • ServSafe compliance
  • Bar promotional planning
  • Food and beverage service
  • Proficient in mixology
  • High volume dining
  • Service training

Accomplishments

  • Won "Employee Of The Month" Award for Emerald Hill group May 2007.
  • Won "Champion" Award for 42 Below Vodka Cocktail Challenge 2006 Cocktail Name "Maori Anonak"
  • Won "1st Runner Up" Award for Emerald Hill Group Cocktail Competition 2009 Cocktail Name "Star Wars"
  • Won "2nd Runner Up " Award for Classical Cocktail Competition in Asian Cocktail Competition 2009 in Macau,China. Drink Name "Love In Aegean Sea"
  • Won "Champion" Award for Classic Cocktail Category Bacardi Martini Grand Prix 2009 Singapore Selection. Drink Name "Star Dazzel"
  • Won "Champion" Award for 22nd National Cocktail Competition 2010 Creative Cocktail Category. Drink Name "Berry Marvellous"
  • The Elite Bartender Course (JWC ) Far East 2009
  • The Elite Bartender Course ( JWC ) Europe 2010
  • 42Below Cocktail World Cup New Zealand 2007, Singapore

Representative

  • 60th IBA Congress, World Cocktail Championship 2011 Poland (Warsaw) Singapore Representative.
  • Using Excel to process data. Project Management for F&B Kiosk at 2009 Singapore Grand Prix with Emerald Hill Group.
  • Supervised team of 15-20 staff members.
  • Collaborated with team in the development of Emerald Hill Outlet at the first Singapore Grand Prix 2009.

Affiliations

Shatec Hotel Association

The China Hong Kong Bartenders Association

Association Of Bartenders and Sommeliers,Macau

Association Of Bartenders and Sommeliers,Singapore

Emerald Hill Group Hospitality Management

Smirnoff

Hennessy Cognac

Johnnie Walker

Emerald Hill Group

Greygoose

Maxxium Singapore

DIAGEO

Carlsberg

Redbull

Absolut

42Below

42Below Cocktail World Cup

Horeca School Of Excellence

Yeo's

Martell Cognac

Wine & Gourmet Asia

Association Of Bartenders and Sommeliers, Italy

Association Of Bartenders and Sommeliers, USA

Association Of Bartenders and Sommeliers, Japan

Association Of Bartenders and Sommeliers, Taiwan

International Bartenders Association

Certification

  • Digital Marketing & Communication
  • Innovations
  • Communication Management
  • Mimic Pro
  • Project Management
  • WSQ Bus Operations
  • WSQ Food & Beverage
  • Bartending
  • Hospitality Operations
  • Service Training
  • Staff Training
  • Data Analytics
  • Business Analytics

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)

Timeline

Coach Captain

Leisure Frontier
07.2025 - Current

PHV Driver

Grab
04.2019 - 07.2025

Combi Bus Driver

Sava Leisure Pte Ltd
01.2019 - 04.2019

Taxi Driver

SMRT Corporation
05.2018 - 12.2018

Bus Driver

Tower Transit Group
03.2016 - 03.2018

Service Associate

Level 33 Pt Ltd
06.2015 - 03.2016

Senior Bartender

W Hotels Sentosa Cove
04.2014 - 05.2015

Bar Supervisor

Emerald Hill Group
10.2005 - 12.2010

Northumbria University

Bachelor of Science from International Tourism, Hospitality & Events

Singapore Management University

Advanced Certificate from Innovation

Singapore Management University

Graduate Certificate from Communication Management

Temasek Polytechnic

Specialist Diploma from Digital Marketing & Communications

Trusthouse Centre For Travel & Tourism Studies

Diploma from Travel & Tourism Studies

Similar Profiles

CREATE PROFILE
Keng Mao Lee