Keng Mao Lee
Summary
Dynamic and safety-focused professional with a clean driving record and extensive experience at Leisure Frontier. Proven ability to ensure passenger safety and adhere to schedules, while utilizing technology-based navigation. Strong interpersonal skills enhance customer satisfaction, making every journey a positive experience. Committed to excellence in transportation and service delivery.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with delivering top-notch customer service and support. Utilizes effective communication to address and resolve customer issues efficiently. Track record of maintaining high customer satisfaction through proactive problem-solving and teamwork.
Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver.
Professional hospitality leader prepared for role with focus on elevating guest experiences and driving operational excellence. Proven track record in managing and training staff, ensuring compliance with safety and quality standards. Strong emphasis on teamwork and adaptability, ensuring seamless service in dynamic environment. Skilled in inventory management, customer relations, and conflict resolution, consistently delivering results and exceeding expectations.
Work History
Coach Captain
1 Year 2 Months- Drive 23 seaters bus
- Ferrying passengers from points to points
- Ensuring pick up timings are met.
- Ensuring Passengers safety
PHV Driver
6 Years 3 Months- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
Combi Bus Driver
3 Months- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Taxi Driver
7 Months- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
Bus Driver
2 Years- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
Service Associate
9 Months- Collaborated with team members to streamline processes and improve overall service efficiency.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Senior Bartender
1 Year 1 Month- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Adhered to strict cleanliness standards throughout all aspects of bar operations.
- Enhanced customer satisfaction by providing personalized drink recommendations and excellent service.
- Demonstrated expertise in various mixology techniques, enhancing presentation and overall product quality.
Bar Supervisor
5 Years 2 Months- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
Education
Advance Certificate - Innovation
Bachelor of Science - International Tourism, Hospitality & Events
Graduate Certificate - Communication Management
Specialist Diploma - Digital Marketing & Communications
Diploma - Travel & Tourism Studies
Skills
Accomplishments
- Won "Champion" Award for 42 Below Vodka Cocktail Challenge 2006 Cocktail Name "Maori Anonak".
- 'Employee Of The Month' Award. Emerald Hill Group May 2007.
- 42Below Cocktail World Cup New Zealand 2007. Singapore Representative.
- Won "1st Runner Up" Award for Emerald Hill Group Cocktail Competition 2009 Cocktail Name "Star Wars".
- Won "Champion" Award for Classic Cocktail Category Bacardi Martini Grand Prix 2009 Singapore Selection. Drink Name "Star Dazzel".
- Won "2nd Runner Up " Award for Classical Cocktail Competition in Asian Cocktail Competition 2009 in Macau,China. Drink Name "Love In Aegean Sea".
- Won "Champion" Award for 22nd National Cocktail Competition 2010 Creative Cocktail Category. Drink Name "Berry Marvellous".
- The Elite Bartender Course (JWC ) Far East 2009.
- Project Management for F&B Kiosk at 2009 First 'Singapore Grand Prix' with Emerald Hill Group.
- Supervised Team of 15-20 Staff Members.
- The Elite Bartender Course ( JWC ) Europe 2010.
- 60th IBA Congress, World Cocktail Championship 2011 Poland (Warsaw) Singapore Representative.
Affiliations
Shatec Hotel Association
The China Hong Kong Bartenders Association
Association Of Bartenders and Sommeliers,Macau
Association Of Bartenders and Sommeliers,Singapore
Emerald Hill Group Hospitality Management
Smirnoff
Hennessy Cognac
Johnnie Walker
Emerald Hill Group
Greygoose
Maxxium Singapore
DIAGEO
Carlsberg
Redbull
Absolut
42Below
42Below Cocktail World Cup
Horeca School Of Excellence
Yeo's
Martell Cognac
Wine & Gourmet Asia
Association Of Bartenders and Sommeliers, Italy
Association Of Bartenders and Sommeliers, USA
Association Of Bartenders and Sommeliers, Japan
Association Of Bartenders and Sommeliers, Taiwan
International Bartenders Association
Certification
- Digital Marketing & Communication
- Innovations
- Communication Management
- Mimic Pro
- Project Management
- WSQ Bus Operations
- WSQ Food & Beverage
- Bartending
- Hospitality Operations
- Service Training
- Staff Training
- Data Analytics
- Business Analytics