Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SHIYANG HONG

Summary

Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service. Talented kitchen leader offer over [Number] years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

5
5
years of professional experience

Work History

Kitchen Manager Trainee

Re&s Enterprises Pte Ltd
12.2022 - 01.2024
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering positive culture of teamwork and collaboration within kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.

Kitchen Hand

Kii Sushi
03.2022 - 10.2022
  • Handled all customer concerns professionally and swiftly, leading to increased customer loyalty and repeat business.
  • Mastered advanced rolling techniques such as inside-out rolls, resulting in more intricate and visually appealing sushi creations.
  • Assisted customers in selecting sushi rolls and provided recommendations based on their preferences.
  • Collaborated with other team members to ensure a smooth workflow during busy periods.
  • Provided excellent customer service by addressing inquiries promptly and courteously, leading to high levels of customer satisfaction.

Sales Associate

Padini Concept Store
07.2019 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.

Education

Professional Diploma - It

University Teknologi Malaysia
Malaysia
04.2025

Diploma - F&B

ROYAL F&B Training Group
Malaysia
04.2021

High School Diploma -

Pei Chun High School
Malaysia
06.2019

Skills

  • Multitasking and Organization
  • Customer Service
  • Food Safety
  • Inventory Management
  • Cleaning and sanitation
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Reliable and punctual
  • Exceptional customer service

Languages

Malay
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Intermediate (B1)
English
Elementary (A2)

Timeline

Kitchen Manager Trainee

Re&s Enterprises Pte Ltd
12.2022 - 01.2024

Kitchen Hand

Kii Sushi
03.2022 - 10.2022

Sales Associate

Padini Concept Store
07.2019 - 01.2022

Professional Diploma - It

University Teknologi Malaysia

Diploma - F&B

ROYAL F&B Training Group

High School Diploma -

Pei Chun High School
SHIYANG HONG