Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Ayako Mitani

Office Worker
George Town,PNG

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
3
3
years of post-secondary education
2
2
Certificates

Work History

Contents Review Analyst

Teleperformance Malaysia
George Town, PNG
12.2019 - Current
  • Worked to remove the inappropriate expression found in the SNS post and flagged them for AI learning purpose.
  • Managed myself to improve the analytic skill of the support language, accuracy, productivity and time management skill.
  • Collaborated with the team lead and the members to achieve the number one position in the language market.

IT Translator

AXA Life Insurance Co., Ltd
Minato-ku, Tokyo
05.2018 - 09.2019
  • Worked closely with IT engineers to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Translated technical documents from Japanese to English, stored and maintained the translated documents in accordance with client specific electronic documentation storage standards and procedures.

IT Translator

Manulife Japan
Shibuya-ku, Tokyo
03.2018 - 05.2018
  • Worked closely with the immediate superior to provide assistance for specific aspects of business operation. Translated technical documents and e-mail.
  • Conducted tests in UAT phase and diagnostic procedures using in-house developed tool and reported the result.

Chemical Compliance Staff

Evonik Japan Co., Ltd
Shinjuku-ku, Tokyo
09.2017 - 03.2018
  • Entered into SAP systems appropriate data needed to create new records or update existing ones.
  • Made adjustment to the existing data according to the regulation change.
  • Created SDS sheet and labels on request of the users.

Pharmacovigilance Data Entry

Bristol-Myers Squibb Co, Ltd
Shinjuku-ku, Tokyo
06.2017 - 08.2017
  • Performed data entry of serious adverse events case and adverse drug reactions into database.
  • Translated the Case Report Form from English to Japanese.
  • Conducted 0 level review to help decide the necessity of report to PMDA (Pharmaceuticals and Medical Devices Agency).

Customer Service Centre

SAP JAPAN Co. Ltd.
Chiyoda-ku, Tokyo
11.2014 - 03.2017
  • Provided primary customer support to internal and external customers.
  • Used company system SAP Solution Manager to accept user request tickets, checked the contents and dispatched them to vendors.
  • Communicated with vendors regarding the case needs to provide solution to customers.
  • Shared with vendors regarding the system change informed by SAP global team.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

News Translator

Japan Chemical Fibre Association
Chiyoda-ku, Tokyo
07.2012 - 11.2014
  • Worked for a trade association of the chemical fiber industry as a news translator under a short time work contract. Researched the related industries such as cotton, advanced materials, petroleum, automobile,water, etc.. Collected the latest news topic from the foreign sites, journals and subscriptions.
  • Translated from English to Japanese, edited and proofread text to accurately reflect the original language.
  • Gathered, arranged and corrected research data to issue a yearly ‘Fiber Handbook’ using Excel spreadsheet functions. Collected the data from the colleagues, organized them and communicated with printery company.
  • Attended cross-industrial meeting to gain wider perspective and self improvement.
  • Contacted the to visitors of the international conferences via email with information on events and hotel to build clientele base. Arranged for transportation to and from airport, train station and events for visitors.

Translator, Client Support

OpenSense Ltd.
Chuou-ku, Tokyo
01.2011 - 01.2012
  • Helped a domestic MLM company to launch the branch office in the US. Acted as liaison between the client and the attorney in the US who was the specialist of the direct selling market in that state and asked for legal consultation regarding the legality of marketing plan used by the client in Japanese market.
  • Exchanged e-mails intensively with attorney, understood the advice and conveyed them to the client accurately.
  • Visited the client office regularly to update the progress to the person in charge or the president.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Translated the legal document provided by the attorney and created a draft document.
  • Successfully finished helping the client of the launching new branch in the US.

Group Secretary, Assistant

Several companies
, Tokyo
09.2005 - 05.2011
  • Worked closely with the team members whom I supported to provide effective assistance for specific aspects of business operation.
  • Handled daily scheduling tasks and provided administrative support for the department.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Managed inventory, placed orders and handled payment for office supplies.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.

Trading Clerk

Nissei Electric Co. Ltd
Shibuya-ku, Tokyo
07.2003 - 09.2005
  • As a trading clerk of electric capacitor manufacture, effectively coordinated shipping requests for expedited delivery from overseas customers.
  • Worked closely with Product manager to maintain optimum levels of communication to enhance the knowledge of our product.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Gathered data on competitors in Asian market to analyze prices, sales and trend.
  • Attended sales meetings receiving overseas colleagues and provide consecutive translations of conversations between members.
  • Achieved the number one in the in-house sales campaign of excess stock with help from overseas brach.

Education

Associate of Arts -

Meiji University
Tokyo
04.1994 - 04.1997

Skills

Document review

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Accomplishments

Consecutively selected as quarterly best performer at the current position.

Certification

NLP Practitioner

Timeline

Contents Review Analyst

Teleperformance Malaysia
12.2019 - Current

IT Translator

AXA Life Insurance Co., Ltd
05.2018 - 09.2019

IT Translator

Manulife Japan
03.2018 - 05.2018

Chemical Compliance Staff

Evonik Japan Co., Ltd
09.2017 - 03.2018

Pharmacovigilance Data Entry

Bristol-Myers Squibb Co, Ltd
06.2017 - 08.2017

Customer Service Centre

SAP JAPAN Co. Ltd.
11.2014 - 03.2017

TOEIC 850

09-2014

NLP Practitioner

09-2012

News Translator

Japan Chemical Fibre Association
07.2012 - 11.2014

Translator, Client Support

OpenSense Ltd.
01.2011 - 01.2012

Group Secretary, Assistant

Several companies
09.2005 - 05.2011

Trading Clerk

Nissei Electric Co. Ltd
07.2003 - 09.2005

Associate of Arts -

Meiji University
04.1994 - 04.1997

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Ayako MitaniOffice Worker