Ayako Mitani
Office Worker
George Town,PNG
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
Work History
Contents Review Analyst
Teleperformance Malaysia
George Town, PNG
12.2019 - Current
- Worked to remove the inappropriate expression found in the SNS post and flagged them for AI learning purpose.
- Managed myself to improve the analytic skill of the support language, accuracy, productivity and time management skill.
- Collaborated with the team lead and the members to achieve the number one position in the language market.
IT Translator
AXA Life Insurance Co., Ltd
Minato-ku, Tokyo
05.2018 - 09.2019
- Worked closely with IT engineers to maintain optimum levels of communication to effectively and efficiently complete projects.
- Translated technical documents from Japanese to English, stored and maintained the translated documents in accordance with client specific electronic documentation storage standards and procedures.
IT Translator
Manulife Japan
Shibuya-ku, Tokyo
03.2018 - 05.2018
- Worked closely with the immediate superior to provide assistance for specific aspects of business operation. Translated technical documents and e-mail.
- Conducted tests in UAT phase and diagnostic procedures using in-house developed tool and reported the result.
Chemical Compliance Staff
Evonik Japan Co., Ltd
Shinjuku-ku, Tokyo
09.2017 - 03.2018
- Entered into SAP systems appropriate data needed to create new records or update existing ones.
- Made adjustment to the existing data according to the regulation change.
- Created SDS sheet and labels on request of the users.
Pharmacovigilance Data Entry
Bristol-Myers Squibb Co, Ltd
Shinjuku-ku, Tokyo
06.2017 - 08.2017
- Performed data entry of serious adverse events case and adverse drug reactions into database.
- Translated the Case Report Form from English to Japanese.
- Conducted 0 level review to help decide the necessity of report to PMDA (Pharmaceuticals and Medical Devices Agency).
Customer Service Centre
SAP JAPAN Co. Ltd.
Chiyoda-ku, Tokyo
11.2014 - 03.2017
- Provided primary customer support to internal and external customers.
- Used company system SAP Solution Manager to accept user request tickets, checked the contents and dispatched them to vendors.
- Communicated with vendors regarding the case needs to provide solution to customers.
- Shared with vendors regarding the system change informed by SAP global team.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
News Translator
Japan Chemical Fibre Association
Chiyoda-ku, Tokyo
07.2012 - 11.2014
- Worked for a trade association of the chemical fiber industry as a news translator under a short time work contract. Researched the related industries such as cotton, advanced materials, petroleum, automobile,water, etc.. Collected the latest news topic from the foreign sites, journals and subscriptions.
- Translated from English to Japanese, edited and proofread text to accurately reflect the original language.
- Gathered, arranged and corrected research data to issue a yearly ‘Fiber Handbook’ using Excel spreadsheet functions. Collected the data from the colleagues, organized them and communicated with printery company.
- Attended cross-industrial meeting to gain wider perspective and self improvement.
- Contacted the to visitors of the international conferences via email with information on events and hotel to build clientele base. Arranged for transportation to and from airport, train station and events for visitors.
Translator, Client Support
OpenSense Ltd.
Chuou-ku, Tokyo
01.2011 - 01.2012
- Helped a domestic MLM company to launch the branch office in the US. Acted as liaison between the client and the attorney in the US who was the specialist of the direct selling market in that state and asked for legal consultation regarding the legality of marketing plan used by the client in Japanese market.
- Exchanged e-mails intensively with attorney, understood the advice and conveyed them to the client accurately.
- Visited the client office regularly to update the progress to the person in charge or the president.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Translated the legal document provided by the attorney and created a draft document.
- Successfully finished helping the client of the launching new branch in the US.
Group Secretary, Assistant
Several companies
, Tokyo
09.2005 - 05.2011
- Worked closely with the team members whom I supported to provide effective assistance for specific aspects of business operation.
- Handled daily scheduling tasks and provided administrative support for the department.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Managed inventory, placed orders and handled payment for office supplies.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
Trading Clerk
Nissei Electric Co. Ltd
Shibuya-ku, Tokyo
07.2003 - 09.2005
- As a trading clerk of electric capacitor manufacture, effectively coordinated shipping requests for expedited delivery from overseas customers.
- Worked closely with Product manager to maintain optimum levels of communication to enhance the knowledge of our product.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Gathered data on competitors in Asian market to analyze prices, sales and trend.
- Attended sales meetings receiving overseas colleagues and provide consecutive translations of conversations between members.
- Achieved the number one in the in-house sales campaign of excess stock with help from overseas brach.
Education
Associate of Arts -
Meiji University
Tokyo 04.1994 - 04.1997
Skills
Document review
Attention to Detail
Time management
Creativity
Written communications skill
Accomplishments
Consecutively selected as quarterly best performer at the current position.
Certification
NLP Practitioner
Timeline
Contents Review Analyst
Teleperformance Malaysia
12.2019 - Current
IT Translator
AXA Life Insurance Co., Ltd
05.2018 - 09.2019
IT Translator
Manulife Japan
03.2018 - 05.2018
Chemical Compliance Staff
Evonik Japan Co., Ltd
09.2017 - 03.2018
Pharmacovigilance Data Entry
Bristol-Myers Squibb Co, Ltd
06.2017 - 08.2017
Customer Service Centre
SAP JAPAN Co. Ltd.
11.2014 - 03.2017
TOEIC 850
09-2014
NLP Practitioner
09-2012
News Translator
Japan Chemical Fibre Association
07.2012 - 11.2014
Translator, Client Support
OpenSense Ltd.
01.2011 - 01.2012
Group Secretary, Assistant
Several companies
09.2005 - 05.2011
Trading Clerk
Nissei Electric Co. Ltd
07.2003 - 09.2005
Associate of Arts -
Meiji University
04.1994 - 04.1997