Liling Chen
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive, team building and performance optimization.
Enthusiastic admin eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training in warehouse operation. Motivated to learn, grow and excel in logistics
Overview
1
1
year of professional experience
Work History
Warehouse Administrator
ceva logistics
12.2021 - Current
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Tracked production and quality control systems to proactively identify deficiencies.
- Validated warehouse data structure and accuracy.
- Coordinated troubleshooting support for warehouse personnel.
- Developed and modified programs to meet customer requirements.
- Prepared functional and technical documentation data for warehouses.
Warehouse Assistant
shopee
12.2020 - 12.2021
- Coordinated warehouse organization scheme and product placements.
- Handled day-to-day shipping and receiving .
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Unloaded pallets and deliveries and organized products in warehouse.
- Mastered warehouse computer system and trained other team members in software operation.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Conducted research to address shipping errors and packaging mistakes.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Processed required paperwork to expedite handling of shipped and received goods.
Retail Sales Associate
miniso
11.2019 - 12.2019
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Supported loss prevention goals by monitoring shopper behavior.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections and purchases.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Supported efficient and timely replenishment of sales floor merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
National ITE Certificate (Nitec) - Business Service
Institute of Technical Education
Singapore12.2021
Skills
- Logistics Data Analysis
- Analytic Tools and Methods
- Onboarding and Training
- Detail-Oriented
- Decision Making
- Logistics and Supply Chain Software
- Issue Resolution
- Problem Solving
Timeline
Warehouse Administrator
ceva logistics
12.2021 - Current
Warehouse Assistant
shopee
12.2020 - 12.2021
Retail Sales Associate
miniso
11.2019 - 12.2019
National ITE Certificate (Nitec) - Business Service
Institute of Technical Education