Assistant Executive Housekeeper
HOLIDAY INN ATRIUM SINGAPORE
03.2023 - Current
Hi, I’m
PUSHPENDRA THAKUR
Ang Mo Kio
Success is Best Revenge
Languages
English, Hindi
Timeline
Assistant Housekeeper
HOLIDAY INN ATRIUM SINGAPORE
05.2019 - 02.2023
Housekeeping Assistant Manager (Sodexo)
HOLIDAY INN EXPRESS/ HOTEL INDIGO KATONG (SINGAPORE)
04.2017 - 05.2019
Housekeeping Executive (Sodexo)
HOLIDAY INN EXPRESS CLARK QUAY (SINGAPORE)
04.2016 - 04.2017
Housekeeping Supervisor (Sodexo)
HOLIDAY INN EXPRESS CLARK QUAY (SINGAPORE)
04.2014 - 04.2016
Tr. Executive Housekeeping
ITC fortune Park Ludhiana
05.2013 - 04.2014
Housekeeping Supervisor
ITC fortune Park Ludhiana
05.2012 - 05.2013
Housekeeping Supervisor
Clarks inn Ghaziabad
01.2012 - 05.2012
Tr. Supervisor (Housekeeping)
Club Mahindra Safari Resort
11.2010 - 01.2012
IIBM
MBA from Hospitality And Marketing
JP IHM
Bachelor of Arts from Hotel Management
Police Line Modern Secondary School
Secondary School
Police Line Modern Senior Secondary School
High School Diploma
Summary
Meticulous Assistant Executive Housekeeper using 13 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up and motivation as well as providing excellent customer service through highly-organized services.
Skills
- Good communication skills and good team player/leader
- Good Knowledge in MS Office, MS World, Excel
- Well versed with IDS
- Well versed with Oasis
- Well Versed with Opera
- Housekeeping knowledge
- Health and safety
- Scheduling Staff
Work History
HOLIDAY INN ATRIUM SINGAPORE
Assistant Executive Housekeeper
03.2023 - Current
Job overview
- Optimized departmental budget allocation through careful analysis of expense reports and adjustment of spending as necessary based on business needs.
- Ensured timely room turnovers through close monitoring of check-out rooms and coordinating with front office personnel.
- Supported revenue growth by suggesting upsell opportunities for additional services or amenities when appropriate during daily interactions with guests.
- Improved staff performance by providing regular training sessions on cleaning techniques, safety protocols, and customer service skills.
- Promoted positive work environment through effective communication, teamwork, and recognition programs for outstanding employees.
- Reduced inventory costs by implementing effective linen and amenity management strategies.
- Assisted in recruiting, hiring, and onboarding new team members to ensure consistent staffing levels within housekeeping department.
- Evaluated employee performance regularly through formal reviews, providing constructive feedback for improvement while recognizing exceptional contributions to team''s success.
HOLIDAY INN ATRIUM SINGAPORE
Assistant Housekeeper
05.2019 - 02.2023
Job overview
- Maintain clear and efficient communication and coordination with Front Office and other departments of hotel
- Schedules cleaning of room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary
- Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators
- Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks
- Schedules cleaning of all meeting rooms after completed function
- Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc
- Inventories cleaning supplies & linen stock to ensure adequate supplies
- Investigates concerns regarding housekeeping service and equipment and takes corrective action
- Provides support to Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling and also enforces to hotels standard operating procedures
- Ensure all meeting room functions are properly set up according to requests indicated on meeting room/event function sheets.
- Enhanced room cleanliness by thoroughly inspecting and maintaining high standards for all areas of property.
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
- Worked with 30 person housekeeping staff to maintain clean, organized facility.
HOLIDAY INN EXPRESS/ HOTEL INDIGO KATONG (SINGAPORE)
Housekeeping Assistant Manager (Sodexo)
04.2017 - 05.2019
Job overview
- Actively support Executive Housekeeper in duties
- Enhanced guest satisfaction by providing thorough and efficient cleaning services in guest rooms and common areas.
- Ensured welcoming environment for guests by keeping all areas clean, tidy, and well maintained.
- In charge of team deployment on daily basis
- Provide guidance and support to supervisors and executives
- Being able to take decision aiming at improving daily operations
- Responsible for training of your team members
- Efficiently manage my team
- Interact with Front Office team to manage guest’s expectations
- Ensure compliance with Client brand standards in term of cleanliness
- Adhere to occupational Health & Safety an injury management regulation
- To clean and operate cleaning equipment’s in safe manner according to relevant regulations
- Act as Housekeeping duty manager whenever required.
HOLIDAY INN EXPRESS CLARK QUAY (SINGAPORE)
Housekeeping Executive (Sodexo)
04.2016 - 04.2017
Job overview
- Maintain all Housekeeping report
- Reward employees who use their empowerment who meet or exceed guest expectations
- Prepare and distributes room assignment sheets
- Maintain high quality of housekeeping standard in guest room, public area, lost and found procedure, laundry, linen and uniform
- Attending training seminar to perfect technique and procedure.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Conducted regular performance reviews for housekeeping staff, providing constructive feedback and guidance to help them achieve their professional development goals.
HOLIDAY INN EXPRESS CLARK QUAY (SINGAPORE)
Housekeeping Supervisor (Sodexo)
04.2014 - 04.2016
Job overview
- Assign workers their duties and inspect for conformance to prescribed standard of cleanliness
- Investigates complaints regarding housekeeping services and equipment, and take corrective action
- Coordinate work activities among departments
- Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
- Inventories, stocks, etc
- To ensure adequate supplies and services.
- Conducted regular room inspections to verify compliance with housekeeping standards to increase cleanliness by 85 %.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
ITC fortune Park Ludhiana
Tr. Executive Housekeeping
05.2013 - 04.2014
Job overview
- Responsible for making all monthly operational reports
- Trained supervisor and HK attendants
- Uphold highest standard of cleanliness, safety and conduct
- Planning, organizing and directing team member to ensure highest degree of guest satisfaction.
- Leveraged industry trends and performance metrics to make informed decisions regarding staffing levels, equipment investments, and service enhancements.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
ITC fortune Park Ludhiana
Housekeeping Supervisor
05.2012 - 05.2013
Job overview
- Making all inventories
- Handle all mails and filter them according to need
- Responsible for making all monthly reports in guidance of EHK.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
Clarks inn Ghaziabad
Housekeeping Supervisor
01.2012 - 05.2012
Job overview
- Making all inventories
- Responsible for making all monthly operational reports
- Trained HK attendants consistently
- Ensured cleaning and preventive maintenance was carried out according to schedule
- Helping room attendant in managing housekeeping operations
- Responding immediately to complaints and requests from guests
- Ensuring that all furniture and equipment are kept and maintained in good working condition.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
Club Mahindra Safari Resort
Tr. Supervisor (Housekeeping)
11.2010 - 01.2012
Job overview
- Handle Guest Supply and Laundry & kitchen items (mini kitchen attached in Rooms) Inventories
- Coordinate with F/O departments for all arrivals, departure, no shows, VIP arrival, any group arrival and cancellation etc
- To prepare Suggested itinerary and amenity plan for all VIPS, long stay and regular guest
- Making all inventories and reports in excel as well as manually and file them
- Handel all mails and filter them according to need
- Proved myself good team builder, which helps to become Tr Supervisor from position of Sr GSA within 5 months.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
IIBMIndia
MBA from Hospitality And Marketing
2016
JP IHMINDIA
Bachelor of Arts from Hotel Management
2010
Police Line Modern Secondary SchoolIndia
Secondary School
2005
Police Line Modern Senior Secondary School India
High School Diploma
2002
Accomplishments
- Actively involved in training activities for new people join the department.
- Solely responsible for laundry of the Hotel.
- Shown extra performance during the reopening of the resort (Club Mahindra Safari Resort) – Ram Nagar at 2010.
- Commanding Team leader for re-opened the property which gets affected by the flood, Club Mahindra in 2010.
- Best department in SALT (Satisfactions and Loyalty Tracking) through guest feedback surveys, Club Mahindra Safari Resort, Jim Corbett-2010.
- Over 92% score in mystery audit at The Fortune klassik hotel (By ITC Hotels) - Ludhiana-2013.
- 5s Champion in the implementation of 5s Project in Sodexo Singapore (2015).
Certification
- Future Leader Training - 6 months
- Occupational First Aider + CPR AED
- Corporate Governance Professional
- Six Sigma Green Belt Professional
- 5S IHG Way Clean Implementation.
- Departmental Trainer.
Courses Attended And Training
- Six-month Industrial Training with Majorda Beach Resort, Goa, India.
- Fire Training
- Health & Safety
- Team Building
- 5s Project
- Six Sigma Green Belt Professional
- Corporate Governance Professional
- Occupational First Aid + CPR AED
- Future Leaders with IHG university
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Company CultureWork-life balanceCareer advancementTeam Building / Company RetreatsPersonal development programsHealthcare benefitsPaid time offPaid sick leaveCurrent Location
Singapore
Interests
Workout
Running
Cycling
Personal Information
- Date of Birth: 02/02/88
- Nationality: Indian
- Marital Status: Married
References
- Ms. Mimi Tan, Executive Housekeeper, Holiday Inn Atrium, Singapore
- Ms Ashleigh Garside, General Manager, Hotel Indigo, Kuala Lumpur
- Mr. Ong Keith, Hotel Manager, Holiday Inn Atrium, Singapore
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies and Interests
Cooking
Overview
13
years of professional experience
1
Certificate
1
Language
Software
MS Office
Osias
Stay please
Opera
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