Jeffrey Tay
Customer Services
Summary
Dynamic Support Officer with a proven track record at Certis Cisco, excelling in operational support and client service. Mastered contract billing, debt collection, and customer service, significantly enhancing business processes. Skilled in problem-solving and communications, adept at multitasking and maintaining composure under pressure. Demonstrates exceptional teamwork and collaboration abilities, ensuring customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Support Officer
Certis Cisco
03.2023 - Current
- Contract Billing Supporting Billing team to Bill all the contract-
- Fire DECAMS billing
- Check Customer detail in SAP
- Debt Collection
- - To follow up with customer on payment status on those overdue invoices
- - To resolve any issue on the invoices
- - Download Customer Detail and Bill to Qatar
- - Ensure rejected invoices are resubmitted after dispute is resolve
- Bill SCDF and Police fine
- Bill Aras On Monthly and yearly Contract
- 1. Submission of invoices through Portal
- · Attend Meetings & Customer's queries
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements
Registry Officer
Certis Cisco
02.2019 - 03.2023
- Facilitated communication between departments, acting as a liaison regarding registry matters.
- Conducted regular audits of registry records to identify discrepancies and ensure data integrity.
- Process Outgoing and incoming Mail
- Sort and prepares mail for internal mail distribution
- Record and close account for monthly postage and update franking Docker
- Arrange for urgent dispatch for overseas and prepare Documentation for delivery
- Monitors for service maintenance if machine breaks down
- Collate Business Reply delivery receipt and DHL Consignment Note contracts Files
- Promoted a positive work environment by actively participating in team meetings and contributing constructive feedback on departmental initiatives
- Utilized advanced software tools to maintain accurate and up-to-date records in the database
Education
No Degree - Mechanical Engineering
Assumption Vocational Institute
Bukit Timah 01.1996 - 01.1998
Skills
Client Service
Operational Support
Business Processes
Problem-Solving
Communications support
Documentation skills
Teamwork and Collaboration
Multitasking
Calm Under Pressure
Active Listening
Customer Service
Customer service understanding
Timeline
Support Officer
Certis Cisco
03.2023 - Current
Registry Officer
Certis Cisco
02.2019 - 03.2023
No Degree - Mechanical Engineering
Assumption Vocational Institute
01.1996 - 01.1998
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