Nur Fitrisyah Binte Mohammad Faizuli
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success.
Overview
1
1
year of professional experience
Work History
Guest Service Associate
Parkroyal Hotel @ Marina Bay
07.2023 - 10.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to provide personalized service in order for guests to feel more comfortable and valued.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction rate and overall dining experience.
Retail Sales Associate
Zara
10.2022 - 02.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
'N' Level Certification - Secondary School, Singapore
CHIJ Saint Theresa Convent
Singapore10.2022
Skills
- Able to attend to customer's needs and assist until customer is satisfied
- Able to communicate with customers easily and assist them with any hardship they are facing
- Able to restock merchandise
- Able to reorganize merchandise
- Team player mentality
- Customer service orientation
Timeline
Guest Service Associate
Parkroyal Hotel @ Marina Bay
07.2023 - 10.2023
Retail Sales Associate
Zara
10.2022 - 02.2023
'N' Level Certification - Secondary School, Singapore
CHIJ Saint Theresa Convent
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