Summary
Overview
Work History
Education
SKILLS & LANGUAGES
Timeline
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NANA LI XINYE

NANA LI XINYE

Tokyo

Summary

Multilingual and internationally educated professional with a strong foundation in cross-border operations, client relationship management, and administrative coordination. Proven track record in delivering high-quality service for high-net-worth individuals, coordinating multinational projects, and supporting high-pressure teams in investment and immigration sectors.

Overview

2
2
years of professional experience

Work History

Client Relationship Manager

Fergus Consultancy Group
12.2024 - Current
  • Client Acquisition & Relationship Management
    Serve as the primary contact for high-net-worth and corporate clients from China and Japan seeking immigration and relocation services to Singapore.
    Conduct in-depth consultations to understand individual or business needs and recommend tailored immigration solutions (e.g., EP, PEP, GIP, family passes, company setup).
  • Immigration Project Coordination
    Coordinate all phases of the immigration process — from documentation collection, application submissions, and MOM interactions to post-approval onboarding. Track case progress and proactively update clients on timelines, status, and any policy-related changes.
  • Cross-Border Communication & Cultural Mediation
    Act as a cultural and operational bridge between clients and internal teams, ensuring smooth communication across Mandarin, Japanese, and English. Manage expectations by translating Singapore immigration policies into practical advice for clients unfamiliar with local regulations.

Relationship Manager

ESK International Group
04.2023 - 03.2024
  • Acted as the key contact point for Chinese-speaking clients residing in or relocating to Japan.
  • Provided personalized support for travel, relocation, and lifestyle services tailored to high-net-worth individuals.
  • Built long-term relationships with clients through attentive communication and culturally sensitive service.
  • Coordinated with Japanese vendors, service providers, and internal teams to ensure smooth client experiences.
  • Supported cross-border operations between Japan and China, helping clients navigate logistics and language barriers.

Education

Bachelor - International and Regional Studies

Toyo University
03.2024

SKILLS & LANGUAGES

- Chinese – Native
- English – Fluent
- Japanese – Business Fluent

Timeline

Client Relationship Manager

Fergus Consultancy Group
12.2024 - Current

Relationship Manager

ESK International Group
04.2023 - 03.2024

Bachelor - International and Regional Studies

Toyo University

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NANA LI XINYE