Nur Wardinah
Summary
Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.
Knowledgeable Retail Assistant fluent in English and Malay Language and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Knowledgeable about keeping optimal stock levels and merchandising items to drive sales.
Overview
5
5
years of professional experience
Work History
Part-Time Shift Manager
The Coffee Bean & Tea Leaf
2022.11 - Current
- Appointed as HALAL team leader and representative for the store.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Troubleshot equipment to reduce service calls and downtime.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Part-Time Barista
The Coffee Bean & Tea Leaf
2021.11 - 2022.11
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Retail Assistant
NTUC Fairprice Finest
2020.12 - 2021.01
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Folded and arranged merchandise in attractive displays to drive sales.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
F&B Server
Century Evergreen
2019.06 - 2020.12
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
F&B Server
E-Jobs
2020.04 - 2020.04
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
No Degree - Not Applicable
Pungggol Primary School
No Degree - Higher Nitec in Mechanical Engineering
ITE College East
High School Diploma -
Bowen Secondary School
10.2020
Skills
- Merchandising and Display
- Product Knowledge
- Cash Handling
- Employee Training
- Workplace Safety
- Opening and closing procedures
- Punctual and Reliable
- Team Development
- Quality Assurance
- Inventory Control
- Documentation And Reporting
- Equipment Troubleshooting
Timeline
Part-Time Shift Manager
The Coffee Bean & Tea Leaf
2022.11 - Current
Part-Time Barista
The Coffee Bean & Tea Leaf
2021.11 - 2022.11
Retail Assistant
NTUC Fairprice Finest
2020.12 - 2021.01
F&B Server
E-Jobs
2020.04 - 2020.04
F&B Server
Century Evergreen
2019.06 - 2020.12
No Degree - Not Applicable
Pungggol Primary School
No Degree - Higher Nitec in Mechanical Engineering
ITE College East
High School Diploma -
Bowen Secondary School
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