Felix Lim

Tour Operator

Summary

Customer-focused travel agent with more than 10 years of experience in coordinating domestic and international travel for individuals, families and groups. Strong negotiation skills, able to secure discounts from hotels, attractions and transportation company. Excel in managing multiple customers simultaneously and consistently achieving high levels of satisfactions.

Overview

years of professional experience

Work History

Operation Manager

Zarika Travel Sdn. Bhd.

01.2011 - 07.2024

Key Qualifications & Responsibilities

Maintained a steady customer satisfaction rate of over 90% by providing exceptional customer service experience.
Design and executed new itineraries that led to a increase in travel bookings.
Successfully resolved travel related issues, demonstrating excellent communication and organizational skills to ensure client safety and satisfaction.
Cultivated close relationships with hotels, local companies and local attractions, resulting in special offers and discounts for clients.

Education

No Degree -

St Xaviers Institution

Malaysia

04.2001 -

Skills

SKILLS

Customer Service
Itinerary Planning
Booking and Reservation
Problem-Solving

Communication Skills
Time Management
Negotiation
Assigned assignment to drivers

Languages

English

Malay

Chinese (Mandarin)

Chinese (Hokkien)

Timeline