Idah Hamzah
Account Manager
Singapore
Summary
Dedicated Account Executive with over 15 years of experience in Offset and Digital Printing, recognized for exceptional client relationship management and the delivery of tailored solutions. Over the past 5 years, I have successfully navigated the Design Packaging industry in roles such as Key Account Manager, Account Manager, and Design Manager, overseeing international client accounts.
Currently, I hold the position of Account Manager at Simitri Group, where I specialize in providing corporate training solutions to both local and global clients.
I am committed to exceeding client expectations and cultivating long-term partnerships. With a proactive approach to challenges, I aim to leverage extensive background in account management and customer service to contribute to dynamic, forward-thinking organizations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Account Manager, Account Management Team
Simitri Group International
01.2024 - Current
- Manage assigned global key clients in the capacity of Simitri Group International
- Liaising and co-coordinating workshop logistics with client contact e.g. materials, room setting etc.
- Manage all end-to-end process of training workshops for clients
- Work closely with the Global Solutions Team/ Sales Consultants to ensure seamless communication of client’s expectations and requirements
- Support Sales Consultants on Sales Proposals in both English and Chinese (RFP/ RFI)
- Other administrative support within the organisation
Account Manager
SGK Singapore
11.2021 - 09.2023
- Liaising with client on existing and forthcoming projects, including planning and development of plans to complete those projects within client time scales and to quality level expected.
- Coordinates client-specific projects throughout lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of client/project invoice.
- Oversee and Input client briefs accurately to optimize production.
- Liaise between client and production team leader to ensure all information is correctly interpreted both creative and timeliness.
- Uphold and represent company on daily basis and to develop relationships with all relevant departments.
- Manages relationship of assigned accounts by providing ongoing service and support to those accounts.
- Evaluates customer's needs and matches need with company product and/or service offerings.
- Negotiated pricing and terms with customers to maximize profitability and customer retention.
- Developed comprehensive marketing plan to increase brand awareness and drive customer acquisition.
- Developed customer segmentation strategy that allowed for targeted marketing campaigns and improved customer engagement.
Key Account Manager (On-Site)
sgsco
09.2019 - 11.2021
- Resolving key client issues and complaints.
- Developing a complete understanding of key account needs.
- Anticipating key account changes and improvements.
- Managing communications between key clients and internal teams.
- Strategic planning to improve client results.
- Negotiating contracts with the client and establishing a timeline of performance.
- Generating of Cost Estimates and Invoices using in-house system and Tradeshift.
- Tracking and following up on current/outstanding invoices.
Travel for business trips if needed. - Resolving key client issues and complaints.
- Developing a complete understanding of key account needs.
- Anticipating key account changes and improvements.
Managing communications between key clients and internal teams. - Strategic planning to improve client results.
Negotiating contracts with the client and establishing a timeline of performance. - Generating of Cost Estimates and Invoices a using in-house system.
- Developed customized proposals for potential clients, demonstrating the value of the company's products and services.
- Built relationships with customers and community to promote long term business growth.
Senior Executive, Customer Service
DAI Print Pty Ltd
03.2008 - 07.2019
- Print Broker / International Distribution.
- Oversee scheduling and placement of committed jobs.
- Oversee printing and distribution process and progress.
- Handling Production matters.
- Discussed defective or unacceptable goods and services with inspection control personnel.
- Supervising printing and distribution processes.
- Managing mailing data and bulks distribution.
- Travel to meet client and report at Head Office if needed.
- Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Account Executive
Markono Print Media
01.2005 - 02.2008
- Responsibilities included handling corporate accounts, drawing up quotations, managing sales orders, and coordinating printing schedules.
- Plan Printing schedule with Production for active and incoming jobs.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Prepared additional quotes for current clients to upsell products and services.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Created and executed account strategies to translate organizational goals into client activities.
- Designed program and maintenance plans to monitor product inventories.
Education
Diploma in Business Practice (ACC) & (HTM) - Accounting and Business/Management
Nanyang Polytechnic
04.2023
Yuan Ching Secondary School
12.1998
Skills
- Account Management
- Packaging Artwork
- Product Design
- Packaging Design
- Effective Time Management
- Computer Skills
- Ability to Work Under Pressure
- Ability to Work in a Team
- Excellent Communication Skills
- Customer Service
- Project Management
- Collaboration
- Creative Problem Solving
Certification
- CEI (KEY ACCOUNT HOLDER)
- LPM-RES-401C-0 Monitor and Reward Performance Across Teams to Manage Achievement of Results
- CERTIFICATE IN E OFFICE
- FSS-WHS-2001-1.1 Follow Food and Beverage Safety and Hygiene Policies and Procedures
- LPM-VIS-401C-0 Lead Team Leaders to Develop Business Strategies and Governance Management
Languages
English
Indonesian
Malay
Activity
04/17/24, Viewed by Trevor Roy Gabriel
Timeline
Account Manager, Account Management Team
Simitri Group International
01.2024 - Current
Account Manager
SGK Singapore
11.2021 - 09.2023
Key Account Manager (On-Site)
sgsco
09.2019 - 11.2021
Senior Executive, Customer Service
DAI Print Pty Ltd
03.2008 - 07.2019
Account Executive
Markono Print Media
01.2005 - 02.2008
Yuan Ching Secondary School
Diploma in Business Practice (ACC) & (HTM) - Accounting and Business/Management
Nanyang Polytechnic
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