Paulo Adrian Marilla
Product Support Analyst
Pasay City
Summary
Seeking employment that will help me build my innovative career and enhance my working skills
Overview
9
9
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Product Support Analyst
Infor PSSC
02.2021 - Current
Analyze Infor ERP applications (SX.e) and business systems solutions
Supports SXe mostly EDI clients in Cloud(AWS) or On Premise environment on various Infor Product Distribution.
Resolves issues on product functionality. Operating environments and system configuration.
EDI Specialist(Product Support)/Intermediate
Opentext
10.2015 - 10.2021
OpenText is the leader in Enterprise Information Management (EIM).
EDI Analyst (PRODUCT SUPPORT)
DELPHI 2015-2018/ Monitoring Delphi's Integration of supplier on OpenText B2B platform to client's ERP(SAP) system*Creation of supplier setups/profile in SAP
(purchasing orgs and documents)
SC JOHNSON 2018-PRESENT/Monitoring e-commerce applications (Enterprise System and Application
Integrator), communication systems (OFTP, AS2, FTP, HTTP, SFTP etc.), and system alerts*Monitoring and reporting of EDI translation errors based on EDI Mapping structure
Migration Engineer
Thomson Reuters
06.2013 - 12.2014
- Thomson Reuters is one of the world's most trusted provider of answers and helping professionals make confident decisions
- Migrating for Windows XP to Windows 7
- Install software, patches and updates on servers
- Troubleshoot hardware issues
Education
Bachelor of Science - Information Systems
De La Salle - College of St. Benilde
Philippines 05.2006 - 10.2011
High School Diploma -
St. Andrew's School
Philippines 04.2003 - 04.2006
Vocational Course - SQL Management
University of The Philippines - Diliman
Philippines 05.2018 - 08.2018
No Degree - ITIL Foundation
Rivan School of Technology
Philippines 04.2001 -
Skills
undefined
Additional Information
- ACHIEVEMENTS , Promoted to SC Johnson' Team (10/2018 – Present) Received ITIL and Oracle SQL Certificate (02/2017 – 05/2018) Excellence Award -First Class Service (01/2018 – 02/2018) Given by Automotive Dedicated Team that excels in work by meeting the requirements on time and reducing the backlogs of the team Pit Stop Award Given by Automotive Team for having the least number of ticket breaches. Attendance Hero (01/2017 – 03/2017) Given by Automotive Team by having a perfect attendance for the Month of January, February and December of 2017
Certification
ITIL
Timeline
Product Support Analyst
Infor PSSC
02.2021 - Current
SQL Management
05-2019
Vocational Course - SQL Management
University of The Philippines - Diliman
05.2018 - 08.2018
ITIL
05-2018
EDI Specialist(Product Support)/Intermediate
Opentext
10.2015 - 10.2021
Migration Engineer
Thomson Reuters
06.2013 - 12.2014
Bachelor of Science - Information Systems
De La Salle - College of St. Benilde
05.2006 - 10.2011
High School Diploma -
St. Andrew's School
04.2003 - 04.2006
No Degree - ITIL Foundation
Rivan School of Technology
04.2001 -
Similar Profiles
Marie Charm PandatoMarie Charm Pandato
Product Manager(HR Payroll & Employment Contracts) at Infor PSSC IncProduct Manager(HR Payroll & Employment Contracts) at Infor PSSC Inc
Kent PamintuanKent Pamintuan
Support Escalation Manager at Infor PSSC Inc.Support Escalation Manager at Infor PSSC Inc.
Rother Jon BobilesRother Jon Bobiles
Manual and Automation Tester at Infor PSSC Inc.Manual and Automation Tester at Infor PSSC Inc.
JASMINE P. MOHAMMADJASMINE P. MOHAMMAD
Customer Care Representative at Infor PSSC Inc.Customer Care Representative at Infor PSSC Inc.
Anthony M. LipatAnthony M. Lipat
Head Registrar at PHINMA Education NCR NetworkHead Registrar at PHINMA Education NCR Network